We're updating the way you log in to SurveyMonkey to make it simpler and more secure. Soon, you'll log in using your email address instead of a username. This article has details to help you prepare for the transition.
We're transitioning to logging in with your email address instead of username. If you have multiple SurveyMonkey accounts with the same email address, they will be linked. This way, you can log in once then switch between your accounts.
Login to your account, and make sure you're able to access all your accounts, go to the My Account page and confirm your email address on file is valid, up to date, and one you have access to. If it's not, please update it so you're able to log in after the transition.
Accounts will be linked by email address. If you have multiple SurveyMonkey accounts, check the email address for all of them. If you have accounts you don't want linked, change the email address to one that isn't on another SurveyMonkey account.
Multiple accounts only This section only applies if you have multiple usernames associated with the same email address. If you only have one username associated with your email address, you won't need to follow these steps.
Depending on where you're located, when you log in after June 13 or June 20th, 2022, you will need to verify your email address and set up one password for all SurveyMonkey accounts associated with it. You'll only need to do this process once:
After you've logged in and verified your email address, you can choose which account you want to log into. When you're ready to switch, click your email/username at the top right of your account and click Switch accounts. Then choose which account you want to go to next.
If you don't see a username on this list, it may mean there's a different email address associated with it. You need to log in with that email address to access that account. SSO accounts stay separate and won't appear on the list.