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Protecting Your SurveyMonkey Account & Data

Your Account

One person per account

We take data privacy and security seriously, which is why sharing accounts goes against our Terms of Use.

SurveyMonkey accounts are meant for one person. Sharing login information opens an account to major data breaches. As an account holder, you're not just protecting your own personal information, you're responsible for all the data you collect—like customer contact info, private research, protected health information, and employee info.

Work with other accounts

Everyone you're working with should have their own account with their own username and password. If you need to work with multiple people on a survey project, create a team or invite people to comment on your surveys and results.

 

Your Password and Email

Never share your password

You should be the only one who knows your password. If you suspect your account has been accessed by someone else, change your password immediately.

Create strong, hard-to-guess passwords

A great password is one that's easy for you to remember, but hard for others to guess. Always avoid using things like dictionary words, names, birthdays, common dates, and other obvious words or phrases like the name of the website the password is for. A good password contains at least 8 characters and has numbers, upper and lower case, as well as special characters.

Using a mnemonic is another great way to create complex and memorable passwords—just memorize a phrase and base your password on the first letter of each word. For example, if you like to run in the park three times a week, your password could be ritp3Xaw!

Don't use the same password for other sites

Avoid using the same password for all the websites, apps and online services you use. If you have trouble remembering all of your passwords—don't write them down! Instead, consider using a tool like 1Password to securely manage your strong passwords across all the tools you use online.

Update your password frequently

It's always a good idea to change your password regularly—at least every 90 days. And when you update your password, avoid using a password you've already used in the past—for SurveyMonkey, or any other service.

Make sure your email account is secure

Follow the tips above for your email password too. If the email address listed on your SurveyMonkey account isn't secure, and someone gets into your email account (like Gmail, Yahoo!, or Facebook), they could reset your email passwords and gain access to other online accounts (like SurveyMonkey)

Avoid using generic, role-based, list-serv email addresses like info@, admin@, or sales@yourcompany.com for your SurveyMonkey account. Instead, you should use an email address that only you can access. You can change your email address from the My Account page.

 

Your Data

Restrict access to shared data

When you create a read-only shared data page to share your results with others, you can password-protect the page to restrict access to only those that know the password.

If you're on a team plan, you can share surveys with people on your team to give them access to the survey and results, which they can only view when they're logged in to their account. You can also use the Library feature to securely store and share brand assets, like images and survey templates, with everyone on your team plan.

Keep your data in company hands

If there are multiple people in your organization using SurveyMonkey, create a team so that your organization can retain ownership of data in employee accounts in the event that someone leaves the company.

Follow our HIPAA security tips

If you're a covered entity with a HIPAA-enabled account or team, review our HIPAA Security Tips to ensure that you handle PHI data securely.

Learn tips and best practices that you should follow—in SurveyMonkey, and anywhere online—to keep your account and data safe and secure.

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