Survey Takers Can’t Complete My Survey

ARTICLE

Survey Takers Can’t Complete My Survey

First, make sure the survey link you sent out is correct. Links are character and case sensitive, so an extra space or a lower-case letter in place of an upper-case letter could break the link.

  • If you're using a Web Link Collector, click its nickname from the Collect Responses section of your survey—the correct link is at the top of the page.
  • If you're using an Email Invitation Collector, the correct unique link is sent automatically when you send the message.

Common Issues

  • Survey takers see a message saying they've already taken the survey
  • Survey takers are asked to log in to SurveyMonkey
  • Survey takers see a different survey, not mine
  • Survey takers can't move forward in the survey
  • Survey takers see a message saying the survey is closed