1. Create your survey in SurveyMonkey
2. Chat with the SurveyMonkey bot and share the link to your survey
3. People take your survey in a Messenger chat
4. Access your survey, collector, or analyze your results in SurveyMonkey
You can log in to SurveyMonkey to create a simple survey from scratch using supported questions. Or, get your survey started with a Facebook Messenger template—you can edit the questions, delete them, or add your own.
The fewer questions you ask, the better the experience in Messenger. Surveys can have no more than 25 questions and use no more than 10 answer choices per question. Also, keep question text at 320 characters or less, keep answer choice text at 20 characters or less, and don't apply survey logic or special question settings.
Survey options and logic can cause errors in Messenger. To turn off any options or logic settings, check the following:
You don't have to turn design settings off in the Options or Appearance menus, but Facebook controls the look and feel of Messenger, so settings applied here don't carry over.
No matter how you share the link, when people open it, they're sent to a Messenger chat with SurveyMonkey to take the survey.
To share the survey in Messenger:
You can follow any of the steps below to manage your survey, no matter if you created it in SurveyMonkey or Messenger.
If you used Messenger to create a survey in the past, we also save it in your SurveyMonkey account so you can view it or fix any typos. But if you're making edits to the survey, make sure to review the design guidelines.
We also create a Facebook Messenger collector for your survey in the Collect Responses section of your survey, where you can verify your survey and edit the collector options.