Essentials feature: Available on Essentials, Pro, and Ultimate plans.
View your mappings history to see if your mappings have failed and learn how to resolve the issue. You can use the mappings history to test your mappings before launching a survey or to find out why survey data isn’t appearing on a ticket.
To view any failed mappings:
These are the recommended actions to resolve Zendesk mapping failures.
| Mapping error | Description | Suggested action |
| Failed connection | The API token for the Zendesk connection is invalid. | Enter a new API token for your Zendesk connection. |
| Ticket already closed | The Zendesk ticket is closed and can't be updated with survey data. | End survey access earlier when creating your Zendesk Automation. |
| Missing connection | The live survey isn't connected to Zendesk. | Add a live connection for your survey. |
| Wrong data type | Data was mapped to a field that uses a different data type (ex. Mapping short answer to a number field). | Map to a field that accepts the correct data type. |
| Ticket not found | GetFeedback can't find the ticket used for the mapping. | Use the same connection to send your survey and map responses. |
| Ticket missing from response | The ticket ID wasn't included as a placeholder when sending the survey. | Include the ticket ID when sending your survey using a link. |
| Unknown | The error cause can't be determined. | Contact help@getfeedback.com |