View your mappings history to see if your mappings have failed and learn how to resolve the issue. You can use the mappings history to test your mappings before launching a survey or to find out why survey data isn’t appearing on a ticket.
To view any failed mappings:
These are the recommended actions to resolve Zendesk mapping failures.
| Mapping error | Description | Suggested action |
| Failed connection | The API token for the Zendesk connection is invalid. | Enter a new API token for your Zendesk connection. |
| Ticket already closed | The Zendesk ticket is closed and can't be updated with survey data. | End survey access earlier when creating your Zendesk Automation. |
| Missing connection | The live survey isn't connected to Zendesk. | Add a live connection for your survey. |
| Wrong data type | Data was mapped to a field that uses a different data type (ex. Mapping short answer to a number field). | Map to a field that accepts the correct data type. |
| Ticket not found | GetFeedback can't find the ticket used for the mapping. | Use the same connection to send your survey and map responses. |
| Ticket missing from response | The ticket ID wasn't included as a placeholder when sending the survey. | Include the ticket ID when sending your survey using a link. |
| Unknown | The error cause can't be determined. | Contact help@getfeedback.com |