View and manage responses sent through your web feedback button. The data shown on each response depends on your button settings and the custom variables included on your form.
To get an overview of all responses instead, you can use the Dashboard or analyze data in Workspaces.
To view responses left through a web button:
Any feedback left on your website is updated immediately in GetFeedback. Each feedback item contains the following information.
The amount of personal data you collect depends on how you set up your feedback button. Some data is always collected, but other other data is optional and depends on how you configure the service through the customer portal. Make sure to set up your solution with the data you want to collect in mind.
Below, you can find an overview of what data is collected by our different services.
When your users provide input through this service, this information will always be collected:
You can configure the service to also collect the following information:
When your users provide input through this service, this information will always be collected:
You can configure the service to also collect the following information:
A custom variable is supplemental information that you have already gathered about your respondents or your platform. You can use custom variables to pass this information into GetFeedback and include it in feedback items and campaign results. Depending on the service, these custom variables can be provided through JavaScript (websites), through the mobile apps SDK (apps) or via variables in the URL (email).
Tip: In some cases, you'll want to hide or exclude specific parts of the web page from the screenshots that are created. In the Advanced Setting of your feedback button, you can easily set the hiding privacy sensitive information.
Bulk actions allow you to change the status, add a label, add a star, archive, or delete multiple feedback items at once.
To manage feedback using bulk actions in app.usabilla.com, select Feedback under Buttons & Forms.
To select the feedback items to manage, hover over the mood rating on a feedback item and check the box. Repeat to select multiple items.
Once you select your feedback items, you can perform actions.