View and analyze feedback from web-based forms using several different dashboards.
Key Insights highlights trends and changes in your feedback to help you reduce time spent on manual feedback analysis.
To view Key Insights, select Dashboard in the left side menu. If you want to explore one of the insights further, select the insight to go to a filtered view with relevant feedback.
By default, the dashboard only shows feedback from the last 30 days. If you don’t see any insights, try expanding the date range using the filters at the top right.
Here is a list of the different key insights you might see. We only show insights that are relevant to your feedback items, so your insights may change over time and show different trends as your data changes.
|URL||The survey link that collected the lowest average mood score.|
|# of feedback items||The date with the greatest number of the lowest mood scores.|
|Label||The number of feedback items containing the label "bug."|
|Feedback items (% increase)||The increase in feedback items on the day when the most feedback came in.|
|Browser||The browser with the greatest number of the lowest mood scores.|
|Operating system||The operating system with the greatest number of the lowest mood scores.|
|Country||The country with the greatest number of the lowest mood scores.|
Use the thumbs up and thumbs down buttons on your insights to let us know if the information was helpful. We use your feedback to improve Key Insights.
Analyze feedback from your full screen and slide out web surveys by using the Campaign Overview.
To access your web campaigns and their results, go to the Campaigns section of the left-side menu, then select Overview.
The Overview page shows each campaign you have access to. You can view the created date, how many people have viewed and completed the form, and whether the campaign is active. Sort and filter the page to find specific campaigns.
To view campaign feedback, select Results on the campaign you want to view. You can filter the campaign results using the left-side filter panel.