When you send your survey using a link, all responses are anonymous by default. You can add merge fields to your link to collect identifying information and tie each response back to the person who took your survey.
To add merge fields to your survey link:
Build a link with merge fields that you can send using Salesforce.
Before you build a Salesforce link:
To build a Salesforce-ready link:
Use this link to send your survey via Salesforce. As people take your survey, you’ll see each merge field create a column in your Response tab. This will help you track who the response is from. Red or green check marks display next to these responses to show you if your responses are mapping to Salesforce correctly.
Build a link to send using Visualforce or a different email provider. You’ll need to use that provider’s merge field syntax, which is usually available in your provider’s support documentation.
The image below lists merge field syntax for some common email providers.
You’ll want to add here any merge field information that you have stored in your email provider and want to track, such as name, company name, or email address.
To build a link to send with an email provider:
Use this link to send your survey via your own email provider. As people take your survey, each merge field creates a column in your Response tab. This will help you track who the response is from.
If you don’t see merge fields come through in your Response tab, make sure your syntax is correct for each merge field.