Your Billing Details, Invoices, & Payment History

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Your Billing Details, Invoices, & Payment History

Video Overview

Finding Your Billing Details

To get to your billing details:

  1. Log in to your SurveyMonkey account.
  2. Click your username in the upper-right corner.
  3. Click My Account from the drop-down menu.
  4. Click the Billing Details tab.

TIP! Click the following link to go straight to your Billing Details after you log in.

Your Billing Profile

The Billing Profile section of your Billing Details gives you an overview of the cost for your plan and when your next payment is due.

Item
Description
Plan TypeThe set of features you have available in your account. Take a look at the Plans & Pricing details page for a guide to the features available (or not available) on each plan type.
Billing FrequencyHow often you need to make a payment, also known as your billing cycle. In other words, how often your plan auto-renews.
Next Billing DateWhen your paid plan either auto-renews or downgrades, depending on the auto-renew setting.
Auto-RenewIf your subscription renews or downgrades at your next billing date. Learn more: Auto-Renew
Next Billing AmountThe amount due at the next billing date.

How You're Billed

If you sign up for an annual plan, you pay for a year up front. Your subscription will auto-renew every 12 months until you cancel it.

If you sign up for a monthly plan, you pay for the first billing cycle up front, then your subscription will auto-renew monthly until you cancel it.

If you're part of a team, see Team Billing for info on how consolidated billing works when paying for multiple accounts at once.

Invoices & Receipts

The Transaction History section of My Account has a record of your upcoming and past invoices. Invoices are also emailed to the billing contact listed on the account.

If you pay for your plan by invoice, to keep your plan active, you need to pay any unpaid invoices before your next billing date. Instructions on how to pay and our bank information are located directly on the invoice itself.

To view an invoice or tax invoice:

  1. Log in to your SurveyMonkey account.
  2. Click your username in the upper-right corner.
  3. Click My Account in the dropdown menu.
  4. Go to the Transaction History tab.
  5. Click an invoice number to view an invoice, or click the document icon next to the invoice number to view the related tax invoice.

Editing Your Billing Details

  • Payment Method and Billing Address
  • Invoices
  • Billing Contact
  • Billing Country or Currency

More Topics

Review this help category for more information on other billing-related topics: Payments & Charges