Audience Credits let you pay for your SurveyMonkey Audience responses in advance. This is great if you’ve got a set budget allotted for your survey projects since you pay one invoice upfront, then use credits to pay for individual projects.
To buy Audience Credits:
Depending on your billing country, taxes may be included when you pay the invoice for your Audience Credits. You won’t pay taxes again when you use credits to buy responses—in other words, taxes aren’t included when you use credits to pay for responses since you already paid taxes when you bought the credits, when applicable.
Invoices with VAT included must be paid within 45 days otherwise the invoice is voided.
Once you have your survey ready to go, and you're ready to launch your Audience project, you can use your existing credit balance to pay for responses.
You can’t use credits as a partial payment—to use credits, you need enough to cover the total amount. If you don't have enough credits to cover the full cost, you have two options:
Your credit balance is the total number of credits currently available to you to buy Audience responses. You can find your credit balance in your Transaction History.
To access your transaction history:
From your Transaction History, you can view and print your Audience Credit Activity and your Purchase History with a record of all upcoming and past invoices.
If you have an invoice you need to pay, click Pay Now. All the payment method and bank info you need to make your payment is right on the invoice.
On Enterprise teams, the Primary Admin can restrict users from buying responses in Settings. Users request credits, and the Primary Admin transfers them to their account.