Below are some of our frequently asked questions that are general for all of our Users within SurveyMonkey Apply. If you have more specific questions about completing an application, review, or recommendation, you can refer to our other FAQs here:
If registration is open to the public:
If you can't see the Registration button, Registration may be closed by the administrators.
For clarification on registration requirements, we recommend reaching out to the site administrators.
Here are potential errors you could experience while registering:
To register for the site, complete all required fields within the registration form. If you have difficulty registering, check for this warning in regards to a missing field:
When you register or are invited to a SurveyMonkey Apply site, an account gets created for you within the SM Apply database. Once registered within one site you will need to re-register using the same password and credentials as the existing account.
If this is the case, then a message appears that "An account with this email already exists." You will then be prompted to:
If you also wish to become an applicant in the site, in order to be able to apply for one of the programs:
If you forgot your password and aren't able to login you can reset your password through email.
To reset your password:
Your password must contain at least:
If you have issues while resetting your password, our support team is more than happy to assist you. To help our team assist you in an efficient manner, please ensure the following:
✔ There are no additional CC's on the email request: This is very important. To maintain a secure login, you will need to ensure that there are no additional recipients on the email.
✔ Contact us from the email you're trying to log in with: We will require that you contact us from the email address you're trying to access the site with. You won't be able to request login assistance for another individual in the site. So, if you're aware of another user that requires assistance logging in please have them contact us directly. For example, Administrators cannot request assistance for their users, Applicants cannot request assistance for recommenders, etc.
✔ Provide a link to the site you're attempting to access: To assist you in an efficient manner, please provide us with the link to the SurveyMonkey Apply site you're referring to.
NOTE: The first two conditions are legal requirements for our team to provide you with a secure login. So, we will be unable to fully assist you until those conditions have been met.
If you wish to change your password on your account:
If you wish to change your Name or Email address on your account:
NOTE: You won't be able to change your account to another email that already has an existing account. Instead, you will need to log in to that account.
If you wish to change your timezone on your account:
Your Application Activity will be displayed in the time zone you select.
If you wish to change your preferred language within the site:
NOTE: The languages available are based on the configuration of the site by the administrators. For any information in regards to the languages available you can reach out to the administrative team.
If you are a member with multiple roles on the site, for example, a reviewer and an applicant, or reviewer and an administrator, etc. If you wish to toggle between the different roles on the site:
If you wish to change your notification preferences in the site:
If you're currently not receiving any emails from the site:
The administrators are responsible for configuring SurveyMonkey Apply to suit their own needs. Any forms, deadlines, or emails are customized by them. So, they will be the best ones to answer many of your application process questions.
To contact the administrators of the site:
Your default email application will open for you to compose your email.
Use this FAQ or contact the administrators of the site to confirm your issue is a technical issue. You can reach out to our helpful SurveyMonkey Apply Support team via Email to receive further help.
They will be able to provide help with troubleshooting your issue. Please provide as much information as possible, including attachments, links, and screenshots.