Below are a few of our frequently asked Applicant questions within SurveyMonkey Apply.
For questions on updating your account details and login credentials, you can refer to our General Account FAQ.
If you have no Applications created yet, within the site you can:
Based on site configurations put in place by the administrators, you may not be able to create an application for a program. If you experience difficulties creating an application, you can reach out to the administrator by clicking the information (i) icon on the site.
To create a new application:
Based on site configurations, you may not be able to create more than one application. If you're experiencing difficulties creating more than one application, reach out to the site administrators.
If you have started an application but no longer wish to continue, you can delete it.
There are two ways to delete the application:
To be able to submit your application you will first need to complete all required tasks within your application. Additionally, you will need to ensure that you've verified your email.
A Banner will appear within your portal until you've verified your account. Click Send Verification Link and follow the instructions sent in the email.
Once all tasks are complete, submit your application by performing the following steps:
There are two ways to Preview your application within the site:
If you're on the application page with the list of Tasks to complete, to preview your application:
There are three ways to print/download your application within the site:
If you're on the application page with the list of Tasks to complete, to download your application:
If you have previously pressed Marked as Complete on a form, but have not yet Submitted your application, you can choose to make Edits to your task.
If you experience difficulties editing your task or this option isn't available, see "Why can't I edit my task" below.
If your tasks Cannot be Modified or say The task cannot be started at this time, there are a few main reasons why this could occur.
Contact the administrator of the site if you aren't able to edit a task.
There are a few potential reasons why you may experience issues uploading your file:
The page you're attempting to access isn't available to you. This usually means you don't have permission to edit the task. For more information, refer to the section on Why can't I edit my task?
The administrators may set deadlines when they wish to restrict access to the application after that date.
Application deadlines are set by the administrators of the site. For more information on what happens to your app after the deadline, you'll need to:
Your default email application will open for you to compose an email.
If your application is locked, it was either locked manually by an administrator, or by an automation on the site.
Contact the administrator of the site for more details about why your application is locked.
If you've completed the payment, but the task isn't being updated, this means the SurveyMonkey Apply system hasn't received confirmation from the admin's payment processor to let us know that the payment has been accepted.
Email the site administrators using the info icon (i) on your Apply site to confirm they have received your payment and update their payment processor configuration, if necessary.
A confirmation email is part of the configuration of the site set by the administrators. If you submit your application and haven't received an email, check your spam/junk folder. If you still aren't able to find the email, contact the administrators to confirm if one was sent.
You can also refer to "I am not receiving any emails from the site" at the bottom of this article for more information.
If you're completing a form and it asks you to Sign the form:
If your recommender hasn't received an invitation to recommend your application, you can take the following steps:
Check to ensure that the email you entered is correct and there are no spelling mistakes. If the email is incorrect, delete the request and send a new invite.
If the information is correct:
Have the recommender check their Spam, Junk and other folders such as Updates or Promotions.
If they aren't able to locate the email in any inbox:
Resend the Invitation. Click the Get a Recommendation task and Resend the Invitation. Repeat step 2, if necessary.
If both options don't work
4. Have the recommender contact our support team for Login Assistance. It is important that they contact us themselves with no CC's on the email. Once we receive their email we will be able to assist them with logging into the site.
If your recommender task currently says In Progress
If the task states Requested or Not Started, it means that the recommender hasn't started their recommendation. We recommend reaching out to make sure they received the invite to log. If they haven't received the invite, refer to the section "My recommender hasn't received their email, what should I do" above.
To change the information of your recommender, you will need to delete your request. This will allow you to start a new request.
To change your notification preferences on the site:
If you're currently not receiving any emails from the site: