How to Contact Us

For the fastest answers, browse or search our Help Center. Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue.

We offer email support for all customers, including Administrators, Applicants, Reviewers and Recommenders, every day from 8AM to 8PM Eastern Time.

To contact support:
Go to the Home Page or log into your account (recommended).
If you're having trouble logging in, see How to Request Login Assistance
Click on the Information (i) Icon in the top right corner.


In the drop-down menu:
- If logged in, click Contact Support
- If logged out, click Fill in a Support Request Form


Select the option that best describes your request.


Click Request Support if the suggested articles don’t address your request and fill out the additional fields.

Submit your request.

If you’re an Administrator, you can also request Phone Support.

Phone support is available to Administrators on Enterprise and Enterprise Plus plans. Request a phone call between Monday to Friday: 9AM - 7PM Eastern Time.

If you’re on a Basic plan we’re happy to assist you over email. 



Our support team will review your request and if we’re able to answer by providing steps over email, we’ll do that first. Otherwise, the team will reach out at the number provided as soon as possible.