Tagging Responses
Create tags to categorize responses to questions with open-ended text responses. You can create rule-based tags, or tag responses manually.
Once you add tags to your responses, they'll be visible in the survey's Question Summaries tab or when viewing individual responses.
Rule-based tagging lets you automatically tag responses based on keywords or phrases. For example, if there is a certain word in your responses you want tagged, the created rule will tag existing responses and any new responses that come in.
ENTERPRISE FEATURE: This feature is only available for Enterprise customers. Please contact our sales team to learn more.
Rule-based tagging is only available in the U.S. at this time.
To create a rule-based tag from the Responses tab:
To create a rule-based tag from the Tags tab:
TIP! Use the table of rules below to help you search for even more specific words or phrases.
| Rules | Description | Examples |
| Response matches exact phrase | Use quotation marks to search for exact phrases. Search results much match exact what you type between the quotes. | "yellow flowers" |
| Response matches multiple keywords or phrases | Type AND between words or exact phrases to find responses that match both words and/or phrases | rose AND carnation AND "yellow flower" |
| Response matches either keyword or phrase | Type OR between words or exact phrases to find responses that match either words or phrases. | rose OR carnation OR “red flower” |
| Response does not include | Type NOT directly in front of any word or phrase that you want to exclude from your search. | red flower NOT rose |
| Response starts with | Type * after a word to search responses starting with those letters. | flow* (results will show flows, flowers, flowing) |
| Response includes a typo | To locate responses that may include a typo, type part of the word, then ~, followed by the number of characters in the word. | flo~3 (to find responses with flower, but the word has typos like, flwoer, fleowr, folwer) carn~5 (to find responses with carnation, but the word has typos like, carntaion, carnaiton, carntiaon) |
| Response combines the above rules | Use a combination of AND, OR, or NOT rules to search responses. | (red AND rose) OR (yellow AND rose) AND NOT carnation |
If you don’t want responses tagged automatically, you also have the option to tag responses one by one.
To create a manual tag:
To remove an applied tag from the Responses tab, select Clear next to the name of the tag.
The Tags tab shows all the tags you created. You can edit, delete, or add new tags from this tab.
You can filter text responses by tag—either within a question or across your entire survey.
Exports
You can export open-ended responses, as well as any tags you've added. To export survey results, you need a paid plan.