ARTICLE

Sentiment Analysis

PAID FEATURE: The features listed below are paid features. Some are only available on particular paid plans—see what's on your plan.

Sentiment Analysis automatically categorizes your text responses to reveal the emotion behind what people are saying and can be used for all open-ended text except for Multiple Textboxes and the Contact Information question type.

Sentiment Analysis is available for English responses only. If you have data stored in our Canadian Data Center, this feature isn't available. You can see if this applies to you by checking your Account Details.

Using Sentiment Analysis

You need to be the survey owner to turn on Sentiment Analysis.

To turn Sentiment Analysis on:

  1. Make sure you're opted in to Automatic Insights.
  2. Go to the Analyze Results section of your survey.
  3. Scroll to a question with text responses.
  4. Click the Sentiment toggle on the right-hand side to turn it ON.

When sentiments are turned on, responses will be categorized as Positive, Neutral, Negative, or Undetected, and a corresponding icon will appear on the left-hand side of the response.

If you need to change a response's sentiment to one that's more accurate, you can click the sentiment icon to select a new one.

Uncategorized Responses

If your survey has already collected a lot of responses before you turn Sentiment Analysis on, responses might appear uncategorized for a few minutes while it works to process and categorize them.

When a response is categorized as Undetected, it's because we didn't have enough information to categorize it.

Filtering by Sentiment

You can filter responses by sentiment within a question or across your entire survey.

  • Filtering within a question
  • Filtering across a survey

Exporting Sentiments

To export your survey results with sentiments included:

  1. Go to the Analyze Results section of your survey.
  2. Click Save As at the top of the page.
  3. Click Export file.
  4. Select the Summary Data export type.
  5. Choose XLS.
  6. Select Open-ended responses, and click Export.
  7. Under Exports in the left sidebar, click the export to download the file to your computer. Exports are stored here for 14 days.