Sentiment Analysis

Video Overview
Using Sentiment Analysis
Turning Sentiment Analysis On or Off
Filtering by Sentiment
Exporting Sentiments

Paid Feature: Sentiment analysis is available on some paid plans in the US and EU data centers.

Sentiment analysis helps you understand the feeling or attitude expressed in your respondents' answers. It analyzes what people write and shows whether it's positive, negative, or neutral. Analyze the sentiment of any open-text question, except Multiple textboxes questions.

Video Overview

Using Sentiment Analysis

Sentiment analysis is on by default and analyzes all eligible responses from open-ended questions in your survey. If you turn it off, sentiments will be removed from all survey questions.

To view Sentiments analysis, scroll to an open text question on the Question summaries tab. From the dropdown in the question, go to the Responses tab to see how people feel.

Responses are categorized as Positive, Neutral, Negative, or Undetected, and a corresponding icon appears next to each response. If a response is categorized as Undetected, we didn't have enough information to categorize it.

If you need to edit a response's sentiment to be more accurate, hover over the sentiment icon next to the response you want to edit and select a new sentiment icon.

If you’re on a Team or Enterprise plan, your Admin controls whether you have access to Sentiment analysis.

Turning Sentiment Analysis On or Off

To turn Sentiment Analysis on or off:

Go to the Analyze results section of your survey.
Select Options from the top toolbar.
From the menu, select Data options.
Toggle Sentiment analysis.

Filtering by Sentiment

You can filter responses by sentiment within a question or across your entire survey.

Filtering within a question
When you filter by sentiment within a question, you only see responses of that sentiment. For example, you can only see responses from people who responded positively.
To filter by sentiment within a question:
1. Go to the Analyze results section of your survey.
2. Scroll to a question with text responses.
3. From the Responses tab, Filter by Sentiment.
4. Select which sentiments you want to display.
5. Click Apply.
This shows you only responses categorized with that sentiment. You can also choose to display any responses with undetected sentiments.
Filtering across a survey

Exporting Sentiments

You can export your survey with all responses or an individual question’s sentiment only.

To export your survey results with all responses, with sentiment included:

Go to the Analyze results.
Select Export from the top toolbar, and select New export.
Select Question summaries, and choose XLS or CSV file format.
Select Open-ended responses, and select Export.
When your download is ready, a brief notification to Download appears to export the file to your computer. You can also find your files for 14 days by selecting Export and choosing Previous exports.

To export an individual question with sentiment included:

Go to the Analyze results.
Find a question that uses Sentiment analysis.
Select Export at the top of the tile.
Select PDF or XLS, or click More options to select CSV file format.
Select Export. When your download is ready, a brief notification to Download appears to export the file to your computer. You can also find your files for 14 days by selecting Export and choosing Previous exports.

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