SurveyMonkey Login Updates

ARTICLE

SurveyMonkey Login Updates

We're updating the way you log in to SurveyMonkey to make it simpler and more secure. Soon, you'll log in using your email address instead of a username. This article has details to help you prepare for the transition.

What's Changing

We're transitioning to logging in with your email address instead of username. If you have multiple SurveyMonkey accounts with the same email address, they will be linked. This way, you can log in once then switch between your accounts.

This affects:

  • SurveyMonkey desktop and mobile apps
  • SurveyMonkey Rewards
  • SurveyMonkey Contribute

What's not changing

  • Your plan(s), billing details, or payment methods are not changing.
  • Your surveys and survey responses will stay separate.
  • If you have multiple accounts, they will stay separated by username. The difference is, you'll log in once with your email address and be able to switch between them.
  • If you log in with SSO, your SSO account will stay separate.

What You Need to Do

To make sure you're able to access all your accounts, go to the My Account page and confirm your email address on file is valid, up to date, and one you have access to. If it's not, please update it so you're able to log in after the transition.

Accounts will be linked by email address. If you have multiple SurveyMonkey accounts, check the email address for all of them. If you have accounts you don't want linked, change the email address to one that isn't on another SurveyMonkey account.

Linking Multiple Accounts

Multiple accounts only This section only applies if you have multiple usernames associated with the same email address. If you only have one username associated with your email address, you won't need to follow these steps.

Depending on where you're located, when you log in after June 13 or June 20th, 2022, you will need to verify your email address and set up one password for all SurveyMonkey accounts associated with it. You'll only need to do this process once:

  1. On the login page, enter your email address instead of your username. This is the email address you have listed on your SurveyMonkey account.
  2. Follow the prompts to verify your email address and create a new password. Then you can review your linked accounts and choose one to log in to.
  3. You're all set! Next time you log in, use your email address and new password to access all your accounts in one place.

Not getting the verification email? Check your spam or junk folder. If you still don't see it, add our IP addresses and email domains to your allow list, then request another code to make sure it comes through.

How to switch between accounts

After you've logged in and verified your email address, you can choose which account you want to log into. When you're ready to switch, click your email/username at the top right of your account and click Switch accounts. Then choose which account you want to go to next.

If you don't see a username on this list, it may mean there's a different email address associated with it. You need to log in with that email address to access that account. SSO accounts stay separate and won't appear on the list.

Common Questions

  • Can I opt out?
  • I can't access or don't know the email address on file.
  • Can I combine my accounts?
  • I can't find my surveys.
  • I’m using the SurveyMonkey mobile app and want to switch accounts.
  • I am using an email address as a user name, but have a different email address as my contact email.