Logging in to Your Account

ARTICLE

Logging in to Your Account

Logging In

To log in to your SurveyMonkey account:

  1. Go to the login page.
  2. Enter your username and password.
  3. If you're logging in from a device or browser we don't recognize, complete account verification.

Account Verification

Any time you log in from a new device or browser, you're required to complete account verification.

To complete account verification:

  1. After entering your username and password, click Send code.
  2. Go to your account email inbox and open the verification email with the subject, "New Login Alert," sent from SurveyMonkey.
  3. Copy and paste your Verification code in SurveyMonkey.
  4. Create a unique Device nickname to describe your device or browser.
  5. If you already have two verified devices, Remove one to continue. The removed device is automatically logged out—the next time you want to use it, you’ll need to complete account verification again.

Why do I need to complete account verification?

Account verification adds an extra layer of security to your account by alerting you when a new device or browser tries to log in and access your data. Review these common questions about account verification for more info.

If you need multiple accounts with enhanced security and compliance features for your organization, contact our sales team.

Login Issues

  • I forgot my username or password
  • I have multiple accounts and don't know how to login
  • I don't have access to the account email address
  • I have questions about account verification

Other Ways to Log In

Single Sign-On (SSO)

If your organization has SSO enabled, you can log in with SSO.

If you receive an error that your email address isn't enabled for SSO, make sure you're entering the email address you use for SSO at your organization. If you haven't yet joined your organization's team or you're still encountering log in issues, reach out to your IT department.

Google, Facebook, LinkedIn, Microsoft 365, or Apple

You can link your SurveyMonkey account to Google, Facebook, LinkedIn, Microsoft 365, or Apple and use those credentials to log in. You'll still need to complete account verification if a new device or browser is detected.

Any changes to your email address or password need to be managed from your Google, Facebook, LinkedIn, Microsoft 365 or Apple account.

If you forget your password, you can reset it through the platform you’re using to log in. You cannot reset your password through SurveyMonkey.