To log in to your SurveyMonkey account:
Any time you log in from a new device or browser, you're required to complete account verification.
To complete account verification:
Account verification adds an extra layer of security to your account by alerting you when a new device or browser tries to log in and access your data. Review these common questions about account verification for more info.
If you receive an error that your email address isn't enabled for SSO, make sure you're entering the email address you use for SSO at your organization. If you haven't yet joined your organization's team or you're still encountering log in issues, reach out to your IT department.
Any changes to your email address or password need to be managed from your Google, Facebook, LinkedIn, Microsoft 365 or Apple account.
If you forget your password, you can reset it through the platform you’re using to log in. You cannot reset your password through SurveyMonkey.