Survey Alerts notify you when you get new survey responses. Survey Alerts are sent via email and as push notifications in the SurveyMonkey mobile app. If you have Survey Alerts turned on, we'll send you the following notifications:
|Your First Response||A one-time alert letting you know when a survey's first response is recorded.||You should receive this alert within 15 minutes of your first response.|
|New Survey Responses||One daily overview highlighting all of your active surveys. For each open survey that's recorded new responses, you'll see the number of new responses collected since the last notification and how long the survey has been open.||You should receive this alert on weekdays around 8:00 AM, according to the time zone of your account. Responses included were collected between 12:00:00 AM and 11:59:59 PM of the previous day.|
Managing Survey Alerts
You can receive Survey Alerts for any surveys that have one or more open collectors.
To manage alerts for an individual survey:
- Go to the survey's Summary tab.
- Find Survey Alerts in the upper-right corner of the Response Summary.
- Click On or Off, depending on your preference.
To manage alerts for all existing or future surveys:
- Click your username in the upper-right hand corner of your account.
- Choose My Account from the drop-down menu to go to your Account Summary page.
- Scroll to General Preferences.
- Click Edit.
- Change your preferences.
- Click Save.
Email & Time Zone Settings
The email address, language, and time zone for Survey Alerts come from your Account Summary page.
Survey Alerts can only be sent to the main email address on the account.
You can only receive survey alerts for surveys you own. You can't change survey alerts settings on a survey that's shared with you.
Why didn't I get my email?
You only receive a daily overview email if new responses have been recorded. If your survey hasn't collected any new responses since the last notification, you won't receive an overview email.
If you turn off push notifications in our mobile app, you also won't receive Survey Alert emails. You can change this by turning Survey Alerts back on.
If you think you should have received an email and didn't, please try turning Survey Alerts off and back on. This should refresh the feature. It's not possible to resend emails you didn't receive, but you should start receiving emails as normal starting the next day.
You can also double check the email address assigned to in the My Account page and make sure it is the correct email address. In addition we do not send emails to role based email addresses like email@example.com, firstname.lastname@example.org, email@example.com, etc. In order to receive these emails you will need to change the email address to an individual address.