Single Sign-On (SSO)
Single Sign-On (SSO) enables users in your group to use their corporate login credentials to sign in to SurveyMonkey — eliminating the need to maintain a separate username and password for SurveyMonkey. SSO allows you to control access to SurveyMonkey across your organization and define authentication policies for increased security.
SurveyMonkey supports SSO through SAML 2.0 — an XML-based open standard data format for exchanging authentication and authorization data between two parties:
- Identity Provider (IdP): The authentication mechanism that your organization already uses. Some examples include Shibboleth, Ping and PingOne, OneLogin, and Okta.
- Service Provider (SP): SurveyMonkey.
Signing in with SSO
Group Sign-In URL
We'll provide you with a sign-in URL unique to your organization that all users in your organization can use to sign in to SurveyMonkey. The URL redirects to your IdP authentication page for SurveyMonkey. You can post the URL to your company's intranet, or ask users in your group to bookmark the page, so that the link is always accessible.
If you go to the regular SurveyMonkey sign-in page, you may see an orange banner to remind you to sign in through SSO instead.
The sign-in process differs based on your role in the group:
When an existing member of your group signs in via the sign-in URL, they'll immediately proceed to the My Surveys page in their account.
When a user who is not yet a part of your group clicks the sign-in link, they reach a sign-up page where they can join your group. They can either create a new account as part of your group, or convert their existing SurveyMonkey account to be part of the group.
The Primary Admin must sign in via the normal SurveyMonkey sign-in page.
To sign in with SSO on a mobile device, or in the SurveyMonkey app:
- On the sign-in page (either in the app or on the SurveyMonkey website), tap Trouble signing in?.
- Choose Single Sign-On.
- Enter the email address you use for SSO.
- Tap Continue. We'll check if your email address is associated with an account with SSO enabled.
- Log in with your company login credentials.
Managing Login Credentials
If SSO is set up in your organization, all users except the Primary Admin must manage their login credentials within their own network.
Please contact your IT department or network admin if you need to do any of the following tasks:
- Reset your password
- Change your username
- Change your email address
Reassigning or Deleting Accounts
To reassign or delete an account from an SSO-enabled group:
- The Primary Admin must first update their internal system to block that user's access to SurveyMonkey.
- Follow the steps in SurveyMonkey to reassign or delete the account.