Tracking Respondents

The best way to track survey responses is to send your survey via email invitation. You can track how many people opened the invitation or clicked through to the survey, as well as who responded to your survey.

Other tracking methods are outlined at the end of this article.

To match each response with the person that submitted it, use one of these tracking methods before sending your survey. You can't retroactively track respondents who already took to your survey.

Email Invitations

When you send your survey via email invitation, each recipient receives a unique survey link that ties their survey response to their email address, which you can see when analyzing your results.

To track survey responses by email invitation:

  1. Import contacts. If you want to be able to track first name, last name, and custom data, be sure to add this info to each contact.
  2. Create a group of contacts.
  3. Create an email invitation. Type the name of the group you created in the Send To field of the invitation, then compose your message, save your changes, and click Next.
  4. Review the collector options. Do not turn on Anonymous Responses—if you do, you won't be able to see email addresses tied to responses in your survey results. Do not turn off Invitation Tracking—if you do, you won't be able to see data about who opened your invitation or clicked through to the survey.
  5. Send your invitation.
  6. Track invitations and responses from the Overview tab of the collector.
TIP! Even if Anonymous Responses is turned on, you can still track email invitations. This info is tied to the email invitation, not to survey results.

Facebook Messenger

You can create a survey for people to take in Facebook Messenger. People chat with the SurveyMonkey bot to answer the survey questions, and the results are recorded in your SurveyMonkey account. Each response is associated with the respondent's first and last name from Facebook.

Tracking Methods for Web Links

If you're creating a Web Link for your survey, you can use one of the following tracking options:

Contact Information (Demographic) Question

Add a Contact Information question to your survey and make the question required so respondents must submit their name with their survey response.

Learn more: Contact Information Question

Custom Variables

Custom Variables allows you to track information about respondents by appending variables to the end of a Web Link.

Learn more: Custom Variables

IP Tracking

Collectors by default store the IP addresses of respondents in survey results, which you may find useful for tracking respondents.

Learn more: IP Tracking

Respondent Authentication

If you're in an Enterprise team with single sign-on (SSO) enabled, you can associate SSO attributes about each respondent with their survey responses.

Learn more: Respondent Authentication

To match each response with the person that submitted it, use a tracking method before sending a survey. With an Email Invitation Collector, you can check if a respondent has responded, opted out, or bounced from the Recipients section.

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