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Allowing Multiple Responses

By default, most collectors allow one response per respondent—Multiple Responses is turned off and a respondent can only take the survey once per browser or email address.

For some collector types, you can turn on Multiple Responses to let people take the survey more than once. Using a Web Link to do this is great solution if you plan to have respondents answering your survey on shared computers, like in a kiosk or computer lab.

TIP! Collectors are ways to send your survey. Each collector type works a little differently, so they all have different sets of options to choose from when you set them up. If you don't see this particular option in the collector type you're using, review the info on this page, and be sure to check out the help article about that collector type.

Multiple Responses

You can allow a survey to be taken multiple times from the same browser for these collector types. We recommend using a Web Link.

  • Web Link Collectors
  • Facebook Messenger Collectors
  • Manual Data Entry Collectors
  • Social Media Collectors
TIP! If respondents are sharing a computer, set your collector to loop the survey back to the beginning upon completion so the next survey is always ready to go. This also works great for manually entering survey responses.

Web Link Collectors

To turn on Multiple Responses for a Web Link:

  1. Go to the Collect Responses section of your survey.
  2. Click the name of the collector to access the collector options.
  3. Click Multiple Responses.
  4. Select On, allow the survey to be taken more than once from the same device. Your changes save automatically.
If you allow multiple responses, Response Editing is limited. If you turn on Response Editing AND Multiple Responses, respondents are only able to edit responses while taking the survey. They aren't able to edit responses after completing the survey—if they open the survey again, they'll see a new, blank survey to fill out.

Facebook Messenger Collectors

If you're sharing a survey in Messenger, there's no option for Multiple Responses because it's always on. If someone who's already completed the survey opens it again, they can submit a new response. If they haven't completed the survey yet, they'll have to complete the survey before they can take it again.

One Response

By default, collectors have Multiple Responses turned off and allow only one response per browser. Most collector types can only allow one response per browser or email address, including Email Invitation and Website Collectors.

Web Link Collectors

If you choose to allow only one response per computer, cookies must be enabled on the respondent's browser for this setting to work properly—the cookie remembers the survey was already taken from that browser.

If someone tries to access the survey again on the same browser using the same Web Link for your survey, they'll see a notification that they have already taken the survey.

If a respondent's browser is set to clear cookies each time it's closed or they access the survey on a different browser or device, then they can access the survey multiple times.

Email Invitation Collectors

You can only collect one response per email address, so there isn't an option to allow multiple responses per computer.

If you want respondents to answer the survey more than once, you need to create multiple Email Invitation Collectors.

Website Collectors

Website Collectors only allow one response per computer. It's not possible to change this setting.

Cookies must be enabled on the respondent's browser for this setting to work properly. If a respondent's browser is set to dump cookies each time it's closed, then they can access the survey multiple times.

By default, a collector allows one response per computer. You can choose to allow multiple responses per computer if you want people to take the survey more than once or if you plan to have respondents answering your survey on shared computers (like in a kiosk or computer lab).

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