Sharing Surveys in Facebook Messenger
- How It Works
- Creating a Survey
- Sharing a Survey
- Managing a Survey
- Survey Results, Data & Privacy
- Common Questions
How It Works
You can create short and simple surveys and share them directly in Facebook Messenger. People take the survey by chatting with SurveyMonkey in Messenger. This means they don't have to leave Facebook to give you feedback, which can improve response rates.
2 Create your survey in Messenger or in SurveyMonkey
2 Share the link to your survey
2 People take your survey in a Messenger chat
2 Access your survey, collector, or analyze your results in SurveyMonkey
Creating a Survey
Before you get started, choose where you want to create your survey—in Messenger or in SurveyMonkey. No matter where you build it, you'll be able to share your survey in Messenger, and you can find and edit your survey in SurveyMonkey at any time.
If you're creating a survey in SurveyMonkey, make sure to review the question types and settings that are supported.
Steps for Messenger
To create a survey in Messenger, just chat with the SurveyMonkey bot. Bots for Messenger are a bit like smartphone apps—companies can build bots for Messenger that do all sorts of things, like place take-out orders, confirm reservations at a hotel, or send receipts from a recent purchase. The SurveyMonkey bot makes it possible for people to create, share, and take surveys in Messenger.
To add questions:
Adding an Introduction, Starting Over, or Sharing
After you're done creating, you've got some more options:
TIP! To edit your survey, log in to your SurveyMonkey account and manage your survey.
Error Messages & Character Limits
If you enter text and see an error message, we'll do our best to explain what caused the error in the chat. Just enter new text to replace the text that wasn't supported.
The fewer questions you ask, the better the experience in Messenger. Use no more than 10 answer choices per question, keep question text at 640 characters or less, and keep answer choice text at 20 characters or less.
If you're having issues creating surveys in Messenger, make sure you have the latest Messenger app installed, delete your chat conversation, and try again.
Steps for SurveyMonkey
Log in to SurveyMonkey and create a simple survey from scratch using supported questions. Or, get your survey started with a Facebook Messenger template—you can edit the questions, delete them, or add your own.
Be Short and Simple
The fewer questions you ask, the better the experience in Messenger. Surveys can have no more than 25 questions and use no more than 10 answer choices per question. Also, keep question text at 320 characters or less, keep answer choice text at 20 characters or less, and don't apply survey logic or special question settings.
Use Supported Questions
TIP! To create a visual poll in Messenger, use the Multiple Choice question and add images as your answer choices.
Turn Off Survey Options and Logic
Survey options and logic can cause errors in Messenger. To turn off any options or logic settings, check the following:
You don't have to turn design settings off in the Options or ¿ Appearance menus, but Facebook controls the look and feel of Messenger, so settings applied here don't carry over.
Sharing a Survey
You can copy the web link and share it in Messenger or using one of Facebook's sharing options.
No matter how you share the link, when people open it, they're sent to a Messenger chat with SurveyMonkey to take the survey.
Read the section below that matches where you created your survey for more info.
Steps for Messenger
When you're done creating your survey, choose I'm ready to Share from the menu to get the web link. Copy the link and share it in a direct message, or post it anywhere you'd like.
You can find this link again by searching your SurveyMonkey chat history in Messenger, or by managing your survey in SurveyMonkey.
Steps for SurveyMonkey
Getting Your Web Link
To share the survey in Messenger:
There's currently an issue with the image attachment that pops up automatically (looks like this on desktop and looks like this on mobile) in Facebook when you paste the web link into a post. If someone clicks or taps the image attachment from their news feed, the survey won't open in Messenger. Please remove the image attachment from your post so people will click the link from the text of your post instead.
Managing a Survey
You can follow any of the steps below to manage your survey, no matter if you created it in SurveyMonkey or Messenger.
When you chat with SurveyMonkey to create a survey in Messenger, we also save it in your SurveyMonkey account so you can view it or fix any typos. But if you're making edits to the survey, make sure to review the design guidelines.
We also create a Facebook Messenger Collector for the survey (found in the Collect Responses section of your survey), where you can verify your survey and edit the collector options.
Verifying a Survey
Before you share your survey, verify it in your collector to make sure it's optimized for Messenger. Verifying ensures that the survey is short, simple, and contains no design or logic capabilities that won't work in or will have problems in Messenger. Check out the design requirements.
TIP! If you need to use specific questions or settings in your survey that don't work in Messenger, try a sending the survey with a different collector type.
Testing a Survey
When you share a survey in Messenger, the survey-taking experience all takes place right in Messenger, so preview mode in SurveyMonkey doesn't show you how the survey will look.
To test how the survey works in Messenger:
Within your Facebook Messenger Collector, you'll see a few collector options. These options work a little differently in Messenger than they do for other collector types, and some common ones aren't available.
Options Not Available
Re-posting a Survey
You can re-send the survey to your Facebook friends or re-post the link to the survey at any time—you don't need to create a new Facebook Messenger collector.
To re-post the survey:
Closing a Survey
If you decide you don't want respondents to be able to access or take the survey anymore, you can close the Facebook Messenger collector you created when sharing the survey.
Survey Results, Data & Privacy
All responses are stored in the Analyze Results section of your survey in SurveyMonkey. No identifying information about the respondent is passed from Facebook to SurveyMonkey, unless you collected this info within the survey.
Facebook does't pass any identifying information to SurveyMonkey except the survey responses, even when Anonymous Responses is turned off. If you want to be able to track who responded to your survey, you can include a question allowing respondents to identify themselves. If you collect personal information, please consider these Privacy best practices.
To understand how SurveyMonkey handles respondents' personal information, please review our Privacy Notice.
Since people are taking the survey in Messenger, Facebook may have access to the responses—please see Facebook's Data Policy for additional information.
If you have a HIPAA-enabled account, it's not possible to share surveys in Messenger. This is to make sure all data remains secure and in SurveyMonkey. If you share a survey in Messenger and then enable HIPAA in your account, we'll permanently close all Messenger collectors and unlink your accounts if they were linked.
Why does Messenger say my survey is closed?
Messenger says your survey’s closed for one of these reasons:
Why is the SurveyMonkey Bot stuck?
If the SurveyMonkey chatbot gets stuck or keeps saying error occurred, delete your chat conversation and make sure you're using the most recent version of Messenger.
To delete your chat: