Editing Survey Responses

Turning On Response Editing
Response Editing Options
How are responses saved?
Hiding the Previous Button
Editing Responses in Your Results

You can allow respondents to edit their responses later. You can also edit a respondent's response in your results.

Turning On Response Editing

To allow respondents to edit or change their survey responses:

Go to the Collect Responses section of your survey.
Click the name of your collector.
From the collector options, click Response Editing.
Choose one of the available Response Editing options for your collector type.

Accepting Payments limitation Respondents won't be able to edit their responses after they submit a payment, even when response editing is on.

Response Editing Options

You can allow people who take your survey to edit their responses either while completing the survey or after they submit the survey, or you can prevent respondents from editing their responses after they submit them.

The available Response Editing options depend on the collector type you're using.

Web Link or Website Collectors

The Multiple Responses setting affects your Response Editing options when using a Web Link collector or Website collector.

Multiple Responses is Off

If you allow one response per computer, you can allow editing even after the survey is submitted.

In order for this setting to work properly, the respondent must use the same device and web browser they used to start the survey on because a cookie is stored in the respondent's browser that remembers their survey responses.

Option	Description
On, until survey is completed or exited	Respondents can change their answers on any survey page until they complete the survey or exit the survey. Respondents can return to the survey to pick up where they left off and/or edit previous responses until they click the Done button or until you close the collector.
On, always	Respondents can change their answers on any survey page even after they complete the survey. Respondents can return to the survey to pick up where they left off and/or edit previous responses until you close the collector.
Off	Respondents can’t change their answers once they leave a survey page.After respondents submit a survey page by clicking Next or Done, the Previous button is hidden. Respondents can continue to access the survey to pick up where they left off until they click the Done button or until you close the collector.

Multiple Responses is On

If you allow multiple responses per computer, you can allow editing during the survey, but not after the survey is submitted or exited.

In order for this setting to work properly, no cookie is stored in the respondent’s browser to remember their survey responses. If the survey is accessed from the same browser multiple times, the collector registers each time as a new respondent.

Option	Description
On, until survey is completed or exited	Respondents can change their answers on any survey page until they complete or exit the survey. If respondents exit the survey and go back to it, it records a new response—it doesn't update their existing response.
Off	Respondents can’t change their answers once they leave a survey page.After respondents submit a survey page by clicking Next or Done, the Previous button is hidden. Respondents can continue to access the survey to pick up where they left off until they click the Done button or until you close the collector.

Email Invitation Collector

If you're using an Email Invitation Collector, the Multiple Responses setting doesn't affect your Response Editing options.

A respondent can edit their survey responses from any computer since their responses are tied to their email address and not a cookie in their browser.

Option	Description
On, until survey complete	Respondents can change their answers on any survey page until they complete the survey. Respondents can return to the survey to pick up where they left off and/or edit previous responses until they click the Done button or until you close the collector.
On, always	Respondents can change their answers on any survey page even after they complete the survey. Respondents can return to the survey to pick up where they left off and/or edit previous responses until you close the collector.
Off	Respondents can’t change their answers once they leave a survey page.After respondents submit a survey page by clicking Next or Done, the Previous button is hidden. Respondents can continue to access the survey to pick up where they left off until they click the Done button or until you close the collector.

Target Audience Collector

How are responses saved?

Responses are saved and submitted when a respondent clicks the Next or Done button on each page of the survey, or when they answer the first question embedded in an email invitation if In-email Response Capture is turned on and the question doesn’t have an Other Textbox or Comment field. Responses don’t automatically save as each question is answered—they are saved and submitted page by page as respondents progress through the survey.

TIP! If the survey is a single page, all responses are submitted at once when a respondent clicks the Done button. If the respondent doesn’t click the Done button, they will need to take the survey again to submit their responses.

Hiding the Previous Button

If you choose to turn Response Editing off, respondents can still edit answers when they're on a given survey page, but not on previous pages—the Previous button is hidden from respondents when they're taking your survey.

However, when previewing your survey design, you'll still be able to use the Previous button to go back and edit responses because collector options aren't active when using a preview link.

TIP! If you don't allow response editing, edit the survey introduction to explain to respondents that they won't be able to go back to edit previous pages once they have submitted them.

Editing Responses in Your Results

Edit a survey response from the Individual Responses page in your survey results. You can edit responses from both the Table and Single view.

To edit a response in Table view:

Go to the Analyze Results section of your survey.
Click the Individual Responses tab.
Find the response you want to edit. You can select a column header to sort responses by that column.
Click the Edit button on the right side of the table. The survey will open in a new browser window or tab, based on your settings.
Go through each page, editing the answers as needed.
Click the Done button on the survey to save the response.

To edit a response in Single view:

Go to the Analyze Results section of your survey.
Click the Individual Responses tab.
Use the left and right arrows to find the response you want to edit.
Click the Edit button in the upper-right corner of the grey box containing the respondent's metadata. The survey will open in a new browser window or tab, based on your settings.
Go through each page, editing the answers as needed
Click the Done button on the survey to save the response.

Language Codes

Sending Multilingual Surveys by Email Invitation

Matrix Answers Disappear or Deselect Automatically

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