We retain data associated with your account, including personal information and form data, for as long as you have a Wufoo account and for such longer periods as may be required by applicable law. For example, we’re required to retain limited billing data for 10 years for audit purposes even after an account is deleted.
If you have a paid plan which later downgrades to a non-paid plan, your data will be retained unless you delete your account entirely. The following sections detail who can delete data, and how long it's retained.
Wufoo is the owner of the tools used to build forms and analyze data. Our paid services are primarily intended for use by businesses and professional users. If you have a paid plan, your account type is set as Business by default.
To learn more about who we regard as the owner of your account, choose the applicable section below:
Data Privacy, Security & Confidentiality
We understand that form entries can capture a wide range of information, some of which may be highly sensitive, confidential or proprietary—both to your organization as the form creator, and to the individuals who may be providing you with their personal information. Wufoo values the trust that our customers, whether they be individuals or large organizations, place in us by letting us be the custodians of their form data.
Our Privacy Notice is a detailed document explaining how we handle your form data and we encourage you to review it. We aim to be transparent with our privacy practices so there aren't any surprises with what happens with your data. We won't use your form, or the information collected from your forms, in any way other than as described in our Privacy Notice. We'll make every effort to ensure that whatever information you provide is maintained in a secure environment.
Our Security Statement describes the security measures we use to keep your data secure. Your data can only be handled appropriately if it is also handled and stored securely.
Wufoo stores all data on its servers in the US. We also provide customer support services from our US, and Canadian offices.