The Facebook Messenger collector is no longer available to send new surveys. The information below is relevant to past surveys you may have sent.
If you messaged us from our Facebook page, we'll do our best to get back to you as soon as possible. However, using our help center ensures you'll get the most immediate answers to your questions.
Just enter a search term or browse by topic at the top of this page—chances are, we have an article that addresses your issue and you'll be on your way to sending a great survey! And if you need a little extra help, each article page contains a link to contact support.
SurveyMonkey is an easy-to-use online tool where anyone can create and send surveys. Survey creators can post a public link you might see in your news feed. Clicking the survey link from one of these messages or posts opens a chat with SurveyMonkey in Messenger where you take the survey.
Taking surveys in Messenger is easy, and the SurveyMonkey bot will walk you through it. But just in case, here are a few tips to help you along the way:
The SurveyMonkey bot makes it possible for people to share and take surveys in Messenger. Bots for Messenger are a bit like smartphone apps—companies can build bots for Messenger that do all sorts of things, like place take-out orders, confirm reservations at a hotel, or send receipts from a recent purchase.
If you're chatting with SurveyMonkey in Messenger and answering questions, it's likely someone in your Facebook network shared a survey in Messenger. Depending on your Facebook privacy settings, survey creators can send a survey directly to you in Messenger, or they can post a public link you might see in your news feed.
If you're taking a survey in Messenger, your response is recorded in the survey creator's SurveyMonkey account, and it's associated with your first and last name from Facebook. At this time, the survey creator can't make the survey anonymous. To understand how SurveyMonkey handles respondents’ personal information, please review our Privacy Notice.
If you took the survey in Messenger, Facebook may have access to your responses—please see Facebook's Data Policy for additional information.