Payment Methods

The payment methods you can use depend on your billing country and what you're buying. Whenever you're making a purchase, you'll see available payment methods on the checkout page or on your invoice—just choose your billing country and take a look.

We offer Direct Debit (SEPA) to existing customers for renewal payments only.

Find the payment method you want to use above and see if you can use it to pay now. You'll enter your payment info on the checkout page and submit your payment. Then your account is all set!

See if the payment method you want to use has an option to pay by invoice. If so, choose invoice on the checkout page and fill out your payment info, then we’ll email you an invoice to pay. Click Make Payment in the email, or open the invoice from your Transaction History tab. Payment methods and instructions for making the payment are listed right there on the invoice.

The currency you’re charged in depends on the billing country where your payment method is located. Before you complete a payment, we make sure to clearly display your billing currency right above the Confirm or Pay button.

You can add a purchase order number to your invoice. However, purchase orders aren’t valid forms of payment. In order to activate your account, you’ll need to pay using one of the accepted payment methods listed on the invoice.

You can pay for SurveyMonkey Audience responses by credit or debit card. Or you can pay using Audience Credits by paying an invoice upfront, then use credits to pay for individual projects. All the details on how to pay, payment methods available, and where to send payments is right there on the invoice.

Payment methods, instructions, and SurveyMonkey bank details are all located directly on your invoice. Please send payments according to the information listed on the invoice. If you need additional business information for accounting purposes, you can check out our Contact Information for Payments.