Managing AI Feature Access

How AI Feature Access Works
Managing AI Feature Access
How Your Data is Processed

SurveyMonkey provides AI and machine learning features to help you create better surveys, gather higher quality data, and spot insights quicker. Team and Enterprise admins can control what features their teams have access to at any time.

Here are the features that Teams and Enterprise admins can manage access to:

Data security and privacy are built into the design of our AI and machine learning features. Team and Enterprise Primary Admins can manage their teams' access to AI and machine learning features as needed. You can learn more about how our features process your data to decide if these features are right for you.

How AI Feature Access Works

Your AI feature access depends on your plan type:

For Basic and Individual accounts, access to AI and machine learning features will be on, simplifying the process to access our features. Your data is only processed by the feature if you choose to use it. If you don’t want to use these features, you can still use SurveyMonkey to create, send, and analyze your surveys as you always have without AI and machine learning.
For Teams and Enterprise accounts, Primary Admins will manage access to individual AI and machine learning features for their teams. Access may be on or off by default, depending on your plan. Learn how to adjust these settings.

Previous changes to AI feature settings
The following changes took effect on April 2, 2025:
- For Teams and Enterprise accounts, we’re consolidating the existing Automatic Insights setting into your AI and machine learning settings. If you’re on a Teams or Enterprise account, your primary admin will now manage these features for your team under AI and machine learning (AI/ML) feature access. If you have an individual account, access to these features is on by default, and you can enable them for each survey.
- For Build with AI, the Help Us Improve Build with AI setting has been discontinued, as this functionality is no longer being used. We don’t allow 3rd party models to use your prompts, surveys, or account data to train their models. Your use of Build with AI always remains subject to our Privacy Notice (section 3 in particular). You can learn more about how our different AI features process your data.

Managing AI Feature Access

Feature availability depends on your plan type and where your data is stored. You’ll only see settings for the features you have access to.

Expand the dropdowns below to learn how to manage feature access for your account.

Team plans - Primary Admins
Primary admins can manage the AI features their team has access to. To manage AI feature access for your team:
1. Select My Team, then select Team Summary.
2. Find AI and machine learning (ML) feature access, then select Edit.
3. Use the toggle and checkboxes to manage access to AI and machine learning features.
Enterprise plans - Primary Admins
Primary admins can manage the AI features their team has access to. To manage AI feature access for your Enterprise team:
1. Select My Team, then select Settings.
2. Select AI and machine learning (ML) feature access.
3. Use the toggle and checkboxes to manage access to AI and machine learning features.
Teams and Enterprise plans - Non-Admins
Basic and Individual plans

Accessing New Features

As we develop advanced AI features, we will add these capabilities to your available permissions. When new AI feature permissions become available, we’ll notify admins on Teams and Enterprise accounts before we make the feature available.

Access to new features may be on or off by default, depending on your plan type and existing settings:

For Basic and Individual accounts, any features you have access to will be ON by default so you can use them with ease. Your data is only processed by the feature if you choose to use it.
For Teams and Enterprise accounts:
- If an admin previously allowed access to all AI features, access to new features will be ON by default.
- If an admin previously turned off access to one or more AI features, access to new features will be OFF by default.

Teams and Enterprise admins can manage access to these features during and after the notice period.

How Your Data is Processed

Transparency is one of our guiding AI principles. We’ve outlined below how our AI and machine learning features process your data when you use them.

Feature	Description
Build with AI	Build with AI allows SurveyMonkey customers to create surveys assisted by generative AI, utilizing the Azure OpenAI or OpenAI service. To provide the Build with AI feature, your survey prompts and an encrypted user ID are sent to the Azure OpenAI or OpenAI Service. These third party providers don't use this data to train their models. Your use of generative AI features is subject to our Privacy Notice (section 3 in particular). For details on the terms that apply to the use of this feature, please see our Self-Serve AI Service-Specific Terms and SurveyMonkey Enterprise Service-Specific Terms.
Sentiment Analysis	Sentiment Analysis uses our proprietary machine learning models to classify text responses as positive, negative or neutral.
Response Quality	Response Quality uses our proprietary machine learning models to scan your survey data and flag low-quality responses.

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Managing AI Feature Access

Accessing New Features

How Your Data is Processed

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