You can use SurveyMonkey and Zendesk together to trigger instant feedback with SurveyMonkey customer satisfaction surveys, or to create and send a survey to a specific group of customers.
To send a SurveyMonkey survey to Zendesk customers when their ticket has been marked as Solved:
Within the SurveyMonkey Create app in Zendesk, you can:
To install the SurveyMonkey Create app:
You can limit which agents see this app by clicking Enable role restrictions? and selecting the appropriate role.