You might need to resync survey responses into Salesforce after sending your survey if you add new mappings, your mappings failed, or someone makes a change to your Salesforce environment.
Before you sync your responses into Salesforce, make sure that your mappings are built correctly. Learn more about mapping merge fields to Salesforce.
Once your mappings are set up, test your survey to make sure the mappings work as expected.
To resync multiple responses:
To view the sync status, go back to your survey and select Results > Responses. A check mark displays in the Salesforce Status column if the mapping was successful.
You may only need to re-sync a few responses that use either custom or managed mappings. To resync individual responses: