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Analyzing Your Results

After you launch your Feedback Button, Trigger-based Form, or Embedded Form, you can dive into the data to gain actionable insights. This guide walks you through the Analyze Results dashboard, including how to view trends, filter data, and export your results.

Access the analytics for any active or past project from your main dashboard.

  1. Log in to your GetFeedback account.
  2. In the left sidebar, select Feedback Button, Targeted form, or Embedded form.
  3. Find your form in the list and click the Analyze Results button under the Action column. This becomes available when a feedback form is created!

The Analytics tab provides a visual overview of your performance metrics. Key sections include:

SectionDescription
FrequencyShows a timeline chart outlining the volume of responses received over the selected date range.
AnalyticsView charts related to each question in your form, along with the relevant Metadata (Device, Operating System, Browser, Most active pages, IP Addresses).
Collective responsesView a raw, row-by-row list of individual responses.

To focus on specific data, select Filters in the top right corner. The filter modal opens with a left-hand category list and the matching controls on the right.

  • NPS: Choose a question such as How likely are you to recommend us? Then filter by response type: Is detractor, Is passive, or Is promoter. You can also use the logic options, such as Contains any of, Doesn't contain, Is exactly, or Is exactly not.
  • Device: Filter responses by device type.
  • Operating System: Filter responses by operating system.
  • Browser: Filter responses by browser.
  • Feedback URL: Enter one or more page URL paths to show responses from specific pages on your site. Press Enter or Return after each term.

The modal also includes Reset filters and Apply filters controls at the bottom, so you can clear the selection or apply it to the dashboard view.

Multi-Form Analysis lets you analyze your data across multiple forms of the same type, for example, 2 Trigger-Based Forms. This allows for the comparison of up to 4 different forms. You can use this feature by selecting the checkboxes beside the Forms on the Dashboard, before selecting the Analyze CTA at the bottom.

Make sure the questions you are comparing are of the same type

To perform external analysis or share results with your team, export your data from the dashboard.

  1. Apply any necessary filters to your view.
  2. Select Export in the top right corner of the page.
  3. The system will generate a .CSV file containing your response data.

If you apply filters to your dashboard, your export will show the filtered data.