Feedback Button

Starting Your Form
Building the Experience
Customizing the Button
Installing Your Button

A Feedback Button acts as a passive, always-on floating asset anchored to the side of your web page. It lets visitors submit localized insights or global site reviews at any point during their visit.

Starting Your Form

To start your form:

From any section of the dashboard, select the Create button on the right side of the page header. A How should feedback appear? modal pops up.
Select Feedback button from here, and select Continue to open the builder.

TIP! The navigation bar along the left margin walks you through the Build Form, Setup, and Install steps. You can also toggle Store IP Address and Store User Location inside the Advanced Settings menu at the bottom.

Building the Experience

The builder uses a 3-stage layout with page tabs at the top of your workspace.

Start Page

This configures the first screen users interact with. Customize the headings and selection types using the left sidebar tools:

Visual Feedback Selector: Open the dropdown menu to set behavior restrictions. Choose between Specific or Generic, Always specific, Always generic, or No visual feedback. This controls whether users can highlight a precise design element or capture a full-page snapshot.
Text Labels: Edit the default Title (e.g., Give us your feedback) and Subtitle text.
Feedback Options Accordions: Open individual settings to customize text inside the selection cards (e.g., renaming the specific feedback card action text).
Custom Option Toggle: Turn on the Custom Option toggle to add a contact link card. This gives users a direct communication option, like a contact form or chat.

Form Page

This is the next screen users see after their initial selection on the Start page. Build this view by selecting components from the Add questions menu:

Feedback: NPS, Rating, or Mood.
Input: Input text, Text area, or Email blocks.
Choice: Drop-down, Radio buttons, or Tag.
Format: Contextual line breaks or textual instructions using Paragraph.

End Page

Configure the final screen users see after they submit feedback. Use the property cards to shape the confirmation message:

Title & Message text: Customize the confirmation message (e.g., Thank you for your feedback!).
Button Customization: Define the redirection path by modifying Button Text (e.g., Back to site).
Give More Feedback Switch: Toggle this control to show a secondary link. This lets users restart the form using a custom Button Label.

Customizing the Button

Select Next to move to the Setup workspace. This panel manages the styling properties of the button that floats on your active client templates:

Button Color: Apply your brand styling by selecting a palette color.
Button Text: The Button text can be set as either Feedback or Help us improve.

Installing Your Button

Click the final phase control to move to the Install tab. To start collecting insights, deploy the GetFeedback JavaScript snippet onto your website. This snippet acts as a container code—once it is active on your site, you can launch, edit, or disable buttons and forms directly from your dashboard without modifying your website's source code again.

Installation (Directly in HTML)

If you have direct access to your website's source code, follow these steps to place the snippet:

From the final step of the builder, click View code to open the installation window.
Copy your unique JavaScript snippet string.
Open your website's global header template or master page file.
Paste the copied snippet into the <body> section of the document. For the best performance, place the code right before the closing </body> tag on every page where you want the feedback button to render.
Content Security Policy (CSP) Notice: If your website uses strict security rules, check the Include CSP Hash options inside the installation window to generate your security hashes. For step-by-step allowlisting instructions, see the Configuring Content Security Policy (CSP) guide.

Finalizing Your Deployment

Before you finish, use the interactive preview container on the Install tab. Click the floating button within the preview to step through your selection grid and ensure your data form functions properly.
Once your button is live, check How to Analyze Your Results to interpret incoming data tracking points.

TIP! You can also deploy and manage your scripts via Google Tag Manager.

Using Content Security Policy (CSP) with GetFeedback Digital

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