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Showing or Hiding Fields

Show or hide form elements in your forms based on answers to previous questions. For example, you can choose to show a comment field only if someone submits a score of 6 or lower for an NPS question. You can combine visibility rules with page jump rules to create fully adaptive surveys.

To show or hide a question based on a previous answer, place your field or question after a closed question in your form. You can use the following closed questions:

  • NPS
  • Radio Button
  • Dropdown Menu
  • Checkboxes
  • Rating Questions

If there isn't a closed question before the field you want to hide, you won't be able to set up visibility controls.

To show or hide fields in a web or app campaign:

  1. Create or Edit your web or app campaign. Add a closed question type, such as an NPS or Radio button question.
  2. Add a question or field to show or hide based on a previous answer.
  3. Select the gear icon for the question you want to show or hide.
  4. Under Control Visibility, set the rule for your question:
    • When: Choose the question that determines whether to show or hide a field.
    • Is: Choose the answer options that determine whether to show or hide a field.
    • State: Choose to show or hide this question when someone selects the answers you included in your rule.

You can set multiple visibility rules based on 1 or more previous closed questions.