To log in to your SurveyMonkey account:
Any time you log in from a new device or browser, you're required to complete account verification.
To complete account verification:
Account verification adds an extra layer of security to your account by alerting you when a new device or browser tries to log in and access your data. Review these common questions about account verification for more info.
The account holder (owner of the account email address) should be the only person accessing the SurveyMonkey account. If you're sharing an account, reach out to the account holder and talk about secure ways to work with others on surveys.
If the email address is a no-reply or an internal email address that can't receive emails from other domains, or the account holder is no longer with the company, you can work with your IT department to forward you the email, then update your account email address to a supported email address that only you can access.
If you have questions about account verification, verified devices, or login alert emails, check out our article on account verification.
If you receive an error that your email address isn't enabled for SSO, make sure you're entering the email address you use for SSO at your organization. If you haven't yet joined your organization's team or you're still encountering log in issues, reach out to your IT department.
If you signed up for SurveyMonkey through one of these social apps you may not have a password. To edit your Login Details or delete your account, you'll first need to enter your username in the Forgot Password flow to create a password.
If you select Remember Me when logging in to SurveyMonkey, you'll stay logged in on that browser for 2 weeks unless you sign out, clear your cookies before then, or your verified device is removed.
Remember Me won't work if your browser's only allowing session cookies—you can update this in your browser settings.