Transitioning to SurveyMonkey from FluidSurveys
FluidSurveys was acquired by SurveyMonkey in the summer of 2014. FluidSurveys is proud to be part of SurveyMonkey and committed to helping you make better decisions.
As of October 1, 2016, FluidSurveys no longer accepts new signups and will discontinue all subscription renewals. If you’re on a paid FluidSurveys plan, you will have access to all of your paid features until your plan expires. We strongly recommend exporting your data and exporting your surveys prior to your account expiring.
If you are interested in transitioning to SurveyMonkey we have prepared a webinar and the following FAQ to help. We also encourage you to check out the SurveyMonkey help center to answer any additional questions.
SurveyMonkey Account & Data
No. In order to keep your data you will need to export it from your FluidSurveys account. To continue to use any surveys you have created in FluidSurveys, you need to recreate them in your SurveyMonkey account. To analyze responses collected with FluidSurvey, you will need to enter them manually into your SurveyMonkey account. You can easily transfer your FluidSurveys contacts into Survey monkey by exporting them from FluidSurveys and then importing them into SurveyMonkey.
To export your FluidSurveys surveys as either Word doc or PDF see: Exporting of Printing Your Survey.
To export your FluidSurveys responses in a variety of formats see: Exporting your Responses.
To export a .csv file of your contacts from FluidSurveys:
- Select Contacts from the Tools drop down in upper left toolbar of your FluidSurveys account.
- Select All Contacts up the upper left corner of the contacts page, make sure all contacts are selected.
- Select Export Selected Contact(s) from the Actions menu in the upper right corner. This will export a .csv file containing all of your contacts that you can then import into SurveyMonkey.
You will have access to your FluidSurveys account only until your membership is up. In order to ensure that you do not lose any of your data it is very important that you export it before you account membership ends.
No. Your FluidSurveys data won't be moved outside of Canada.
We’re unable to fulfill any requests to store SurveyMonkey data outside of the U.S.
On our Platinum plan, you can choose the domain research.net to create a White Label URL for your survey. We also offer the ability to customize your survey with your own branding. You may create a custom URL ending to make the link more relevant to your survey and respondents.
SurveyMonkey doesn’t support vanity URLs or custom subdomains for individual accounts at this time.
If you are on any SurveyMonkey professional plan you can create a custom theme for your surveys. You can also add a logo to surveys. At this time, you can’t use CSS to customize the look of your survey.
Yes. SurveyMonkey offers Team plans. If you’re interested in a team of more than 3 users then please contact our Sales team.
You can create a team on any annual plan. When you create a team, you become the Primary Admin and your entire team gains access to team collaboration features, like Sharing Surveys and Library. You can invite people to join your team via email, or you can create a team sign-up page where people in your organization can send invites to themselves to join.
Yes. If you’re interested in enabling Single Sign-On (SSO) for your Team, then please contact our Sales team.
If you are a Primary Admin in a team, you may assign each member of the team an Admin or User role. These roles are preset with permissions and can’t be customized. Read more about teams.
SurveyMonkey Surveys & Features
SurveyMonkey supports many FluidSurveys question types. Our form builder product, Wufoo, supports payments and file uploads. See the chart below to see how FluidSurveys questions map to SurveyMonkey’s.
|FluidSurveys Question Type||SurveyMonkey Question Type|
|Checkbox Grid||Matrix/Rating Scale withAllow More than One Answer|
|Dropdown Grid||Matrix of Dropdown Menus|
|Checkbox||Multiple Choice with Allow More than One Answer|
|Text Response Grid||Multiple Text Boxes|
|Text Response||Single Text Box or Comment Box|
|Multiple Choice||Multiple Choice|
|Multiple Choice Grid||Matrix/Rating Scale|
|Net Promoter||Net Promoter® Score (NPS)|
|Max Differential Scale||Matrix/Rating with Forced Ranking|
|Semantic Differential||No direct equivalent. Closest match is to use a Matrix/Rating to create a Likert Scale|
|Drill Down||No direct equivalent, but same type of behavior can be created with dropdowns questions and skip logic|
|Yes/No||No direct equivelant but you can create one using a 2 option Multiple Choice|
|File Upload||File Upload|
|Payment Question||No current equivalent. However, you can use our form builder product, Wufoo to create a form that accepts payments using Stripe, PayPal, and other payment platforms.|
|Timer||No current equivalent|
|Score Display||No current equivalent|
|Natrix||No current equivalent|
|Hidden Field||No current equivalent|
|Image Heat Map||No current equivalent|
|3D Matrix||No current equivalent|
|Web Service Question||No current equivalent|
|Image Hot Spot||No current equivalent|
|Signature||No current equivalent|
|Datasource||No current equivalent|
|Group/Rank||No current equivalent|
SurveyMonkey offers a variety of logic features. See the chart below to see how FluidSurveys features map to SurveyMonkey’s.
|FluidSurveys Feature||SurveyMonkey Feature|
|Advanced Branching Wizard||Advanced Branching|
|Advanced Expressing Piping||Advanced Piping|
|GET Variables||Custom Variables|
Yes. SurveyMonkey surveys are mobile responsive, and optimized for desktop, tablet and mobile resolutions on Android and iOS devices. We also offer a mobile SDK if you are interested in adding surveys to your Android or iOS mobile app.
Currently, we don’t have a way to toggle through survey languages on a single version of the survey. As an alternative, you may create a survey in each language you need. However, if you need to combine the survey results for each language, you need to do this manually offline. Each question on a survey is considered separate, and there isn’t a way to combine the data of multiple questions.
SurveyMonkey has designed survey templates for most topics. Our survey templates are written by experts and completely customizable, so you can edit our sample survey questions or add new ones. By using one of our sample survey templates, you’ll get actionable data you can count on.
SurveyMonkey Audience allows you to buy survey responses for any survey you create on SurveyMonkey. You can target respondents based on specific attributes, like gender, age, income, employment status, and more to get answers from the people whose opinions you need.
SurveyMonkey integrates with over 30 popular platforms and applications including Marketo, Zapier, Google Forms and Google Sheets, Zendesk, and MailChimp just to name a few. Check out a full listing. We also offer a REST-based API if you are interested in creating a custom application.
Our analysis tools are designed to calculate response counts and percentages per question—there isn’t a way to automatically calculate a grade or score for each respondent. However, this is functionality we’d like to include in a future enhancement.
SurveyMonkey does not yet support ‘Offline’ mode. For some collector types, you can turn on Multiple Responses if you want people to take the survey more than once or if you plan to have respondents answering your survey on shared computers, like in a kiosk or computer lab. You can also use kiosk mode in our iOS or Android app, to set up a survey taking station using a mobile device.
SurveyMonkey offers a number of ways to track survey respondents and when you send your survey via email invitation, each recipient receives a unique survey link that ties their survey response to their email address, which you can see when analyzing your results. SurveyMonkey also offers Platinum customers the ability to add custom variables to survey URLs.
Survey Alerts email you a daily overview of your survey responses. We don’t send individual email notifications to you or to respondents after every survey is completed. To be notified each time you get a response, you can use SurveyMonkey’s Integration with Zapier or use SurveyMonkey’s API to set up webhooks.
You can share share reports online through a public or password protected link https://help.surveymonkey.com/articles/en_US/kb/Sharing-Survey-Results and export your responses into a variety of formats: PDF, XLS, CSV, Google Sheets, and SPSS. SurveyMonkey also has a number of partner Integrations that allow you to analyze and visualize your survey responses.
Security & Compliance
SurveyMonkey servers are located in the United States. Our information systems infrastructure (servers, networking equipment, etc.) is collocated at third party SSAE 16/SOC 2 audited data centers. We own and manage all of our equipment located in those data centers. Our data centers are staffed and surveilled 24/7. Access is secured by security guards, visitors logs, and entry requirements such as passcards and biometric recognition. Our equipment is kept in locked cages. Read more about how SurveyMonkey treats your data.
SSL Is available on all SurveyMonkey plans. Users can determine whether to collect survey responses over secure, encrypted SSL/TLS connections. All other communications with the surveymonkey.com website are sent over SSL/TLS connections. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology (the successor technology to SSL) protect communications by using both server authentication and data encryption. This ensures that user data in transit is safe, secure, and available only to intended recipients. Read more about SSL encryption.
Yes. SurveyMonkey is considered “HIPAA Compliant” meaning we offer a service that enables covered entities to collect and manage PHI through surveys in a manner compliant with HIPAA. As part of offering this service, SurveyMonkey ensures that it operates in a way that is consistent and compatible with those laws and SurveyMonkey’s role as a business associate to a covered entity user. Read more about HIPPA Compliance.
You can use SurveyMonkey to create accessible surveys that are compliant with Section 508 standards. Section 508 is a United States federal law that requires that all electronic and information technology used by the federal government be accessible to people with disabilities. Read more about 508 Complaince.
SurveyMonkey Billing & Support
The payment methods available to you depend on the plan type and billing country. You’ll see a list of all the payment methods available to you after you choose the country on the SurveyMonkey checkout page. A full list of supported payment methods can be found here.
For your convenience, SurveyMonkey pro and team plan subscriptions auto-renew by default to ensure you don’t lose access to pro features at your next billing date. Auto-renew may be disabled at anytime from with the account billing settings. Read more about renewals.
Billing information including new and past invoices, as well as payment information is stored within your account in the Billing Details console. Read more about billing details.
Our team of survey and solution specialists are available by email 24/7/365. Our Platinum subscribers receive expedited email responses and lightning fast phone support between the hours of 3am - 8pm (EST). Contact us.
Yes. Check out our live or recorded webinars and signup: here.