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Team Billing

When you sign up for a team, you pay upfront for multiple accounts (which we call seats). The person who signed up for the team is the Primary Admin, and they manage billing for the whole team.

If you're not on a team, check out Billing Details to learn about your account's billing.

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Renewal Charges

When You're Billed & For How Much

You're charged for your whole team at your renewal date—your billing is consolidated so you can pay just one bill for all the accounts on your team.

Your team subscription auto-renews every 12 months on the same day each year until you cancel it. You can check your next billing amount and next billing date in Billing Details, under Billing Profile.

The next billing amount depends on the team size (or Total Seats) at renewal. You can check your team size at renewal (or total seats, which you can find on the Team Summary page). If you'd like to reduce the team size before renewal, please contact us.

How to Pay

How you pay for your team renewal depends on the payment method used for your last payment:

Payment method
How to pay for your team renewal
Pay NowWe'll automatically charge the card on file for your renewal as long as auto-renew is enabled.
Pay by InvoiceWe'll send an email to you and the team billing contact with a renewal invoice. Your payment options and SurveyMonkey's bank info are located directly on the invoice.

 

Charges for Adding More Seats or Inviting People (Team Overages)

When You're Billed

When you Add More Seats or Invite People to join your team (at any point during your billing cycle), you may be charged depending on whether you have seats available (or Empty seats) on your team.

You can check the number of seats available (or Empty seats) on the Team Summary page.

TIP! If you have Full Access and Contributor seats on your team, keep an eye on the type of seats you have available to prevent team overages.
Scenario
Will I be billed?
I have seats availableNo—you can invite people to fill the number of seats you have available at no additional cost.

For example, if you have 3 seats available, you can send 3 invitations at no extra cost. But, if you send 4 invitations, you'll be charged team overages for the 1 additional account.
I don't have seats availableYes—you'll be charged the cost of an additional account for each invitation you send. The amount is prorated based on the day you invite them, and how much time is left in your team subscription.

You'll be charged at the time the invitation is sent—regardless of whether someone accepts the invitation.

How to Pay

How you pay for team overages depends on the payment method you used for your last payment:

Payment method
How to pay team overages
Pay NowWe'll automatically charge the card on file for team overages.
Pay by InvoiceWe'll send an email to you and the team billing contact containing a team overage invoice. Your payment options and SurveyMonkey's bank info are located directly on the invoice.

Am I charged for deleting or reassigning seats?

No, you aren't charged for deleting or reassigning seats:

 

Viewing & Editing Team Billing Details

Primary Admins and Admins of a team can view team billing info in the Billing Details tab. Only Primary Admins can edit team billing info.

To view the billing details for your team:

  1. Log in to your SurveyMonkey account.
  2. Click your username in the main navigation.
  3. Select My Account.
  4. Click the Billing Details tab.
Have an Enterprise account? Please contact your Customer Success Manager if you have any billing questions or need to change your payment or billing information.

Billing Profile

Item
Description
Plan Type

The plan level that everyone on the team has. Someone’s role type and seat type also impacts their features and permissions.

Billing FrequencyHow often the team subscription auto-renews.
Next Billing DateOn this date, your team subscription will either auto-renew or downgrade to the free plan, depending on the team's auto-renew setting.
Auto-Renew

If Enabled, the team subscription will renew on the next billing date.

If Disabled, the team subscription will downgrade on the next billing date.
Learn more: Auto-Renew

Next Billing AmountThe amount due for your team subscription at the next billing date.

Updating Team Payment Information

Payment Method & Billing Address

Primary Admins can update the payment method and billing address in the Payment Information section. The details that you can edit depend on your payment method.

Payment method
What you can update
Pay NowYou can update the payment method details at any time before your payment is processed. The billing address should match the one associated with the payment method.
Pay by InvoiceYou can update the billing address that'll be listed on an invoice at any time before the next invoice is issued.

When you pay by invoice, we don't store the payment method you used to pay a previous invoice in your account, unless you paid by credit card and chose to store the card as your default payment method.

Team Billing Contact

You can add a billing contact for the team in the Billing Contact section.

The team billing contact receives billing-related emails so they can make payments for the team without needing to log in to an account. They can also contact us with any billing-related questions about the team, as long as they contact us from the email address added in the Billing Details tab.

Billing Country or Currency

The currency you’re charged in depends on the billing country, plan type, and payment method. You can edit your billing country in the Payment Information section. However, the billing country needs to match the country where the payment method is located.

In some situations, you might not be able to edit the billing country. Please contact us for more information.

 

Transaction History & Invoices

Primary Admins and Admins of a team can access team invoices and team overage invoices in the Transaction History tab.

To view the transaction history for your team:

  1. Log in to your SurveyMonkey account.
  2. Click your username in the main navigation.
  3. Select My Account.
  4. Click the Transaction History tab.

Changing the Info on Your Team Invoice

The Primary Admin can update the billing address on your invoice, as long as you edit this information before the next invoice is issued.

Please contact us if you need to update an invoice that was already issued.

Have an Enterprise account? Please contact your Customer Success Manager to access past invoices.

 

Seat Type and Cost

BETA FEATURE: Full Access seats and Contributor seats are currently only available to some teams. We look forward to rolling this out to all teams soon.

When a Primary Admin adds seats to the team, there are two seat types they can select:

  • Full Access seat—sold individually
  • Contributor seats—sold in bundles of 2

You can purchase up to 20 Full Access seats and up to 12 Contributor seats at a time. To buy more, reach out to our sales team.

TIP! When you purchase seats, you can immediately invite people to fill your available seats, or invite people and manage seats at a later time.

 

Not the Primary Admin?

If you're on a team but you're not the Primary Admin, you won't see team billing details in your account. If you have any questions about team billing, reach out to your Primary Admin—you can find their email address on the My Account page.

If you have an individual payment history on your account, you'll still see your individual billing details and transaction history in Billing Details.

Invoices & Receipts

If you ever paid for a SurveyMonkey plan or service prior to joining the team, you can still access these invoices in the Transaction History tab on the My Account page.

If you make additional purchases within your account while on a team, you can access these invoices in the Transaction History tab on the My Account page.

Payment Method

If you have a payment method stored in the Billing Details tab, it's the default payment method and billing address associated with your account from a past payment you've made to SurveyMonkey.

If you haven't made any payments in your account, you won't see a payment method stored in the Billing Details tab.

Billing Contact

If you add a billing contact to your account in the Billing Details tab, they receive billing-related emails for any additional purchases you make in the account. The billing contact can also contact us with any billing-related questions about your account, as long as they contact us from the email address you add in the Billing Details tab.

Purchases You Make From Your Team Account

If you make additional purchases in your account for services like SurveyMonkey Audience or SurveyMonkey Benchmarks while you're on a team, you're billed for these additional purchases instead of the Primary Admin—the Primary Admin only takes care of paying for your SurveyMonkey team plan.

Learn More. We have more billing topics in the Payments & Charges section of the Help Center.

 

Learn all about how billing works for teams. The Primary Admin of a team is in charge of the consolidated billing for all accounts on the team.

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