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Team Billing

This article is all about how billing works for teams. When you create a team, you can pay upfront for multiple seats. The Primary Admin of a team is in charge of the billing for the whole team.

If you’re not in a team, check out Billing Details to learn more about how you’re billed.

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Renewal Charges

When You're Billed

You're charged for your whole team when your team renews—your billing is consolidated so you can pay just one bill for all the accounts in your team.

Your team subscription auto-renews every 12 months on the same day each year until you cancel it. You can check your next billing amount in the Billing Profile section of your team's Billing Details.

The next billing amount depends on the team size at renewal. You can check your team size on the My Team page.

If you'd like to reduce the team size at renewal, please contact us.

How to Pay

How you pay for your team renewal depends on your payment method:

Your payment method
How to pay for your team renewal
Pay NowWe'll automatically charge the card on file for your renewal as long as auto-renew is enabled.
Pay by InvoiceWe'll send an email to you and the team billing contact containing a renewal invoice. Instructions on how to pay and our bank information are located directly on the invoice itself.

 

 

Charges for Adding More Users (Team Overages)

When You're Billed

When you invite someone to join your team (at any point during your billing cycle), you may be charged depending on whether you have seats available on your team.

You can check the number of seats available on the My Team page.

Situation
Will I be billed?
I have seats availableYou can invite people to fill the number of seats you have available at no additional cost.

For example, if you have 3 seats available, you can send 3 invitations at no extra cost. If you send 4 invitations, you'll be charged for the 1 additional account.
I don't have seats availableYou'll be charged the cost of an additional account for each invitation you send (the amount is prorated based on the day you invite them, and how much time is left in your team subscription).

You'll be charged at the time the invitation is sent—regardless of whether someone accepts the invitation.

How to Pay

How you pay for team overages depends on your payment method:

Your payment method
How to pay team overages
Pay NowWe will automatically charge the card on file for team overages.
Pay by InvoiceWe'll send an email to you and the team billing contact containing a team overage invoice. Instructions on how to pay and our bank information are located directly on the invoice itself.

Am I charged for deleting or reassigning users?

No, you aren't charged for deleting or reassigning users:

 

Viewing & Editing Team Billing Details

Primary Admins and Admins of a team can view team billing info in the Billing Details tab. Only Primary Admins can edit team billing info.

To view the billing details for your team:

  1. Sign in to your SurveyMonkey account.
  2. Go to My Surveys.
  3. Click your username in the upper-right corner.
  4. Click My Account from the drop-down menu.
  5. Click the Billing Details tab.

Or, go straight to your Billing Details here: Billing Details

Billing Profile

In the Billing Profile section of the Billing Details tab, you can see an overview of the annual cost for the team, and when the next payment is due.

Item
Description
Plan TypeThe plan level that everyone in the team has. Refer to the Plans & Pricing details page for a guide to the feature available (or not available) on each plan type.
Billing FrequencyHow often the team subscription auto-renews.
Next Billing DateOn this date, your team subscription will either auto-renew or downgrade, depending on your auto-renew setting.
Auto-RenewIndicates whether the team subscription will renew or downgrade on the next billing date. Learn more: Auto-Renew
Next Billing AmountThe amount due for your team subscription at the next billing date.

Updating Team Payment Information

In the Payment Information section of the Billing Details tab, the Primary Admin can view and edit the following payment information for the team. Admins can only view this information.

Payment Method & Billing Address

You can update your payment method and billing address in the Payment Information section of the Billing Details tab. The details that you can edit in your account depend on the payment method.

Payment method
What you can update
Pay NowYou can update the payment method details at any time before your payment is processed. The billing address should match the one associated with the payment method.
Pay by InvoiceYou can update the billing address that'll be listed on an invoice at any time before the next invoice is issued.

When you pay by invoice, we don't store the payment method you used to pay a previous invoice in your account, unless you paid by credit card and chose to store the card as your default payment method.

 

Team Billing Contact

You can add a billing contact for the team in the Payment Information section of the Billing Details tab.

The team billing contact receives billing-related emails so they can make payments for the team without needing to log in to your account. They can also contact us with any billing-related questions about the team, as long as they contact us from the email address you add in the Billing Details tab.

Billing Country or Currency

The currency you’re charged in depends on the billing country, plan type, and payment method. You can edit your billing country in the Payment Information section of the Billing Details tab. However, the billing country needs to match the country where the payment method is located.

In some situations, you might not able to edit the billing country. Please contact us for more info.

TIP! If you worked with our sales team to set up your team, please contact your Customer Success Manager if you have any billing questions or need to change your payment or billing information.

 

Transaction History & Invoices

Primary Admins and Admins of a team can access team invoices and team overage invoices in the Transaction History tab.

To view the transaction history for your team:

  1. Sign in to your SurveyMonkey account.
  2. Go to My Surveys.
  3. Click your username in the upper-right corner.
  4. Click My Account from the drop-down menu.
  5. Click the Transaction History tab.

Or, go straight to your Transaction History here: Transaction History

Changing the Info on Your Team Invoice

If you're the Primary Admin, you can update the billing address that'll appear on an invoice in the Payment Information section of the Billing Details tab, as long as you edit this information before the next invoice is issued.

Please contact us if you need to update an invoice that was already issued.

TIP! If you worked with our sales team to set up your team, please contact your Customer Success Manager to access past invoices.

 

Not the Primary Admin?

If you're in a team but you're not the Primary Admin, you won't see team billing details. If you have any questions about team billing, reach out to your Primary Admin—you can find their email address on the My Account page.

If you have an individual payment history on your account, you'll still see your individual billing details and transaction history in your account.

You can go directly to your individual billing details here: Billing Details

Invoices & Receipts

If you ever paid for a paid plan or another SurveyMonkey service prior to joining the team, you can still access these invoices in the Transaction History tab on the My Account page.

If you make additional purchases within your account while in a team, you can access these invoices in the Transaction History tab on the My Account page.

Payment Method

If you have a payment method stored in the Billing Details tab, it's the default payment method and billing address associated with your account from a past payment you've made to SurveyMonkey.

If you haven't made any payments in your account, you won't see a payment method stored in the Billing Details tab.

Billing Contact

If you add a billing contact to your account in the Billing Details tab, they receive billing-related emails for any additional purchases you make in the account. The billing contact can also contact us with any billing-related questions about your account, as long as they contact us from the email address you add in the Billing Details tab.

Purchases You Make From Your Team Account

If you make additional purchases in your account for services like SurveyMonkey Audience or SurveyMonkey Benchmarks while you're in a team, you're billed for these additional purchases instead of the Primary Admin—the Primary Admin only takes care of paying for your SurveyMonkey plan.

Learn More For more information on billing topics, check out the Payments & Charges section of the Help Center.

 

This article is all about how billing works for teams. The Primary Admin of a team is in charge of the billing for the whole team.

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