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Sentiment Analysis

PAID FEATURE: Sentiment Analysis is only available to customers on some paid plans.

Sentiment Analysis automatically categorizes your text responses to reveal the emotion behind what people are saying and can be used for all open-ended text except for Multiple Textboxes.

Sentiment Analysis is available for English surveys only. If you have data stored in our Canadian Data Center, this feature isn't available. You can see if this applies to you by checking your Account Details.

Using Sentiment Analysis

To turn Sentiment Analysis on:

  1. Make sure you're opted in to Automatic Insights.
  2. Go to the Analyze Results section of your survey.
  3. Scroll to a question with text responses.
  4. Click the Sentiment toggle on the right-hand side to turn it ON.

When sentiments are turned on, responses will be categorized as Positive, Neutral, Negative, or Undetected, and a corresponding icon will appear on the left-hand side of the response.

If you need to change a response's sentiment to one that's more accurate, you can click the sentiment icon to select a new one.

Uncategorized Responses

If your survey has already collected a lot of responses before you turn Sentiment Analysis on, responses might appear uncategorized for a few minutes while it works to process and categorize them.

When a response is categorized as Undetected, it's because we didn't have enough information to categorize it.

Filtering by Sentiment

You can filter responses by sentiment within a question or across your entire survey.

Filtering within a question

When you filter by sentiment within a question, you're displaying text responses to a question categorized with a specific sentiment. For example, if you want to only see responses from people who answered a question positively.

To filter by sentiment within a question:

  1. Go to the Analyze Results section of your survey.
  2. Scroll to a question with text responses.
  3. Go to the Responses tab.
  4. Click Filter by Sentiment.
  5. Select which sentiments you want to display.
  6. Click Apply.

This shows you only responses categorized with that sentiment. You can also choose to display any responses with undetected sentiments.

Filtering across a survey

When you filter by sentiment across a survey, you're displaying responses to each question in your survey from people who responded to a question with a specific sentiment. For example, if you want to see how people who responded negatively to a question responded to the rest of your survey.

To filter by sentiment across an entire survey, create a Filter rule to filter by sentiment.

Exporting Sentiments

To export your survey results with sentiments included:

  1. Go to the Analyze Results section of your survey.
  2. Click Save As at the top of the page.
  3. Click Export file.
  4. Select the Summary Data export type.
  5. Choose XLS.
  6. Select Open-ended responses, and click Export.
  7. Under Exports in the left sidebar, click the export to download the file to your computer. Exports are stored here for 14 days.
Sentiment Analysis automatically categorizes your text responses to reveal the emotion behind what people are saying.

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