Sentiment Analysis automatically categorizes your text responses to reveal the emotion behind what people are saying. This feature can be used for all open-ended text except for Multiple Textboxes and the Contact Information question type.
You need full access to a survey to turn on Sentiment Analysis. Once you turn it on, Sentiment Analysis will be active for all open-ended questions in your survey.
To turn Sentiment Analysis on:
Select the Responses tab to view sentiments. Responses are categorized as Positive, Neutral, Negative, or Undetected, and a corresponding icon appears next to the response.
If you need to change a response's sentiment to one that's more accurate, you can click the sentiment icon to select a new one.
Sentiment Analysis works for all open-ended questions in your survey. If you turn off Sentiment Analysis, sentiments will be removed from all survey questions.
To turn off Sentiment Analysis:
If your survey has already collected a lot of responses before you turn Sentiment Analysis on, responses might appear uncategorized for a few minutes while it works to process and categorize them.
If a response is categorized as Undetected, we didn't have enough information to categorize it.
You can filter responses by sentiment within a question or across your entire survey.
To export your survey results with sentiment categories included: