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Sender Email Address & Email Verification

The sender email address is what recipients see in the From field of your Email Invitations. We send replies and any bounced messages to the sender email address. Test emails sent from the Schedule page are sent to the sender email address.

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Verifying an Email Address

You need to verify a sender email address to send email invitations from your account. You’ll be able to send messages as soon as you verify the email you're trying to use.

To verify your email address:

  1. After you compose your invitation message, go to the next step click Sender Email Address.
  2. Enter the sender email you want to use.
  3. Click Verify Email Address.
  4. Go to your email inbox and open the verification email you received from SurveyMonkey. The email is sent from survey-noreply@t.outbound.surveymonkey.com and the subject is "Verify Your Email Address".
  5. Click the verification link in the message. This verifies your email address and redirects you back to SurveyMonkey. After you're all verified, you can go on to schedule your message.
Why verify? It's important to verify a sender email address since you'll want to make sure you can get any replies. People who reply to your survey invitation are probably trying to ask a question, let you know about an issue, give feedback about the survey design, or let you know to update their contact info.

Can't Verify Sender Email Address

You didn't get the email

If you have access to the email account you're trying to use but you're not getting the verification email, it's likely either in your spam, junk, or clutter folder. If it's not there, double-check or update the sender email address you're using. Or add us to your safe sender's list by whitelisting our info. If you're not sure how to whitelist, just pass that info along to your IT department.

You don't have access to the email account

If you don't have access to the email account (you're using someone else's email address, a no-reply email address, or an internal email address that can't receive emails from other domains, etc.), you can:

  • Reach out to the person who does have access to that email account. What they'll need to do is forward you the verification email so you can click the verification link.
  • Reach out to your IT department and ask them to allow the internal email address to receive emails from SurveyMonkey by whitelisting our info. Then they'll need to forward you the verification email so you can click the verification link.
  • Change the sender email address—use an email account that you do have access to rather than using an alias or client’s email.
You (the SurveyMonkey account owner) must be logged in to your SurveyMonkey account when you click the the verification link. If you’re not logged in, you’ll see an error message or be asked to sign in when you click the link.

You have multiple SurveyMonkey accounts

If you have multiple SurveyMonkey accounts with the same email address, please make sure you're logged into the correct account when you click the verification link. If you're not logged into the correct account, you'll see an error message.

Editing the Sender Email Address

You only need to verify a sender email address once per account. This means once you verify a sender email address, you can keep using it in any Email Invitations you create in your account and you don't need to verify it again.

You can edit the sender email address for an existing collector from the Options tab.

  1. Open your draft Email Invitation.
  2. Click Next at the bottom of your draft message.
  3. Open Sender Email Address.
  4. Update the Sender Email Address. If you're using a new sender email address, you'll need to verify it before you can send messages. If you edit the sender email address, it's applied to all new or unsent messages sent through that collector.

What Recipients See

From Field

Recipients see the sender email address listed in the From field when viewing a message from their inbox. It may look something like this:

[Sender Email Address] via surveymonkey.com

Upon opening the message, recipients may see some additional required information in the From field—you can't edit this information. The exact format depends on your email client and the domain we're using to send the message. Here are some examples:

survey-noreply@lr.outbound.surveymonkey.com on behalf of [Sender Email Address] via surveymonkey.com sent by survey-noreply@lr.outbound.surveymonkey.com <survey-noreply@lr.outbound.surveymonkey.com>

survey-noreply@lr.surveymonkeyuser.com behalf of [Sender Email Address] via surveymonkey.com <member@lr.surveymonkeyuser.com> sent by survey-noreply@hr.surveymonkeyuser.com <survey-noreply@lr.surveymonkeyuser.com>

To Field

Each respondent only sees their own email address in the To field. Recipients can't see the email address of any other recipient.

TIP! If you use a White Label URL for your survey link, you can replace surveymonkey.com with research.net in the From field.
The sender email address is what recipients see in the From field of your email invitations. We send replies and bounced messages to the sender email address. You need to verify a sender email address to send email invitations from your account.

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