Sender Email Address & Email Verification
The sender email address is what recipients see in the From field of your Email Invitations. We send replies and any bounced messages to the sender email address. Test emails sent from the Schedule page are sent to the sender email address.
- Verifying an Email Address
- Can't Verify Sender Email Address
- Editing the Sender Email Address
- What Recipients See
Verifying an Email Address
You need to verify a sender email address to send email invitations from your account. You’ll be able to send messages as soon as you verify the email you're trying to use.
To verify your email address:
- After you compose your invitation message, go to the next step click Sender Email Address.
- Enter the sender email you want to use.
- Click Verify Email Address.
- Go to your email inbox and open the verification email you received from SurveyMonkey. The email is sent from email@example.com and the subject is "Verify Your Email Address".
- Click the verification link in the message. This verifies your email address and redirects you back to SurveyMonkey. After you're all verified, you can go on to schedule your message.
Can't Verify Sender Email Address
You didn't get the email
If you have access to the email account you're trying to use but you're not getting the verification email, it's likely either in your spam, junk, or clutter folder. If it's not there, double-check or update the sender email address you're using. Or add us to your safe sender's list by whitelisting our info. If you're not sure how to whitelist, just pass that info along to your IT department.
You don't have access to the email account
If you don't have access to the email account (you're using someone else's email address, a no-reply email address, or an internal email address that can't receive emails from other domains, etc.), you can:
- Reach out to the person who does have access to that email account. What they'll need to do is forward you the verification email so you can click the verification link.
- Reach out to your IT department and ask them to allow the internal email address to receive emails from SurveyMonkey by whitelisting our info. Then they'll need to forward you the verification email so you can click the verification link.
- Change the sender email address—use an email account that you do have access to rather than using an alias or client’s email.
You have multiple SurveyMonkey accounts
If you have multiple SurveyMonkey accounts with the same email address, please make sure you're logged into the correct account when you click the verification link. If you're not logged into the correct account, you'll see an error message.
Editing the Sender Email Address
You only need to verify a sender email address once per account. This means once you verify a sender email address, you can keep using it in any Email Invitations you create in your account and you don't need to verify it again.
You can edit the sender email address for an existing collector from the Options tab.
- Open your draft Email Invitation.
- Click Next at the bottom of your draft message.
- Open Sender Email Address.
- Update the Sender Email Address. If you're using a new sender email address, you'll need to verify it before you can send messages. If you edit the sender email address, it's applied to all new or unsent messages sent through that collector.
What Recipients See
Recipients see the sender email address listed in the From field when viewing a message from their inbox. It may look something like this:
Upon opening the message, recipients may see some additional required information in the From field—you can't edit this information. The exact format depends on your email client and the domain we're using to send the message. Here are some examples:
firstname.lastname@example.org behalf of [Sender Email Address] via surveymonkey.com <email@example.com> sent by firstname.lastname@example.org <email@example.com>
Each respondent only sees their own email address in the To field. Recipients can't see the email address of any other recipient.