Missing Survey Responses
When are responses recorded?
As long as you send out the correct survey link, responses are saved and recorded in the Analyze Results section of your survey whenever:
- A respondent completes a page of the survey and clicks the Next button to continue to the next page.
- A respondent finishes the survey and clicks the Done button.
What account are you logged into?
If you're not seeing any responses at all, make sure you're logged in to the correct account. If you have multiple accounts, you need to be logged in to the account where you created the survey.
Did you send the preview link?
Check the survey link you sent out. Responses don't record using the preview link. You'll know if you sent the preview link if the URL has the word "preview" anywhere in it.
- If you're using an Email Invitation Collector, the correct unique link is sent automatically when you send the message.
- If you're using a Web Link Collector, click on its name from the Collect Responses section of your survey to find the correct link.
The design of your survey may be having an effect on the results or the ability of your respondents to submit responses. Click a topic below for more information:
Questions that are required to answer can sometimes confuse respondents. If a respondent clicks Next or Done and they haven't answered a required question, their responses from that page won't be recorded until they answer the question and click Next or Done again.
If you set a specific number range or character limit for an open-ended question, customize the error message to be specific about these requirements. This ensures respondents know what to do to successfully advance through the survey. If a respondent clicks Next or Done and they haven't answered the question properly, their responses from that page won't be recorded until they answer the question properly and click Next or Done again.
If you included Skip Logic in your survey design, there may be logic on a question or page that is directing respondents backwards in the survey. This can create an endless loop, prohibiting respondents from finishing the survey.
Pages that are too long can overwhelm respondents. If you included required questions or question validation in the design, respondents might not be able to find which question is causing the error if the page is too long.
If someone exits the survey without clicking Next or Done, their responses from that page won't be recorded. Design your survey using multiple shorter pages so responses are saved more often.