Payment Methods

The payment methods available to you depend on the plan type and billing country. You'll see a list of all the payment methods available to you after you choose the country on the SurveyMonkey checkout page. Our current payment methods include the following:

Payment method
Availability
How to pay
Credit or Debit CardAll countries: All plans

Pay Now: Select Credit or Debit Card on the checkout page. See card types: Credit Card Payments

Pay by Invoice: Select Invoice on the checkout page, then go to the Billing Details tab and click Pay Invoice.

Wire Transfer or Direct Bank Deposit (ACH)All countries: Annual plans

Pay Now: Not available

Pay by Invoice: Select Invoice on the checkout page, then go to the Billing Details tab and click Pay Invoice.

CheckUnited States: Annual plans

Other countries: PLATINUM or ENTERPRISE plans

Pay Now: Not available

Pay by Invoice: Select Invoice on the checkout page, then go to the Billing Details tab and click Pay Invoice.

Local Bank TransferCertain countries (not US): Annual plans

Pay Now: Not available

Pay by Invoice: Select Local Bank Transfer on the checkout page, then go to the Billing Details tab and click Pay Invoice.

PayPalCertain countries (not US): SELECT and GOLD plans

Pay Now: Select PayPal on the checkout page. You'll be taken to PayPal to complete your payment. Learn more: PayPal Payments

Pay by Invoice: Not available

SEPA Direct DebitThe Netherlands, Spain & Austria: all plans

Pay Now: Select SEPA Direct Debit on the checkout page.

Pay by Invoice: Select Invoice on the checkout page, then go to the Billing Details tab and click Pay Invoice.

ELVGermany: All plans

Pay Now: Select ELV on the checkout page.

Pay by Invoice: Not available

Changing Payment Methods: If you're upgrading from a paid plan to a higher paid plan (like GOLD to PLATINUM), it's not possible to switch your payment method on the checkout page. You'll need to contact us to get that sorted.

Pay Now or Pay by Invoice

Payment Method
Description
Pay Now

If you choose a payment methods that allows you to pay now, you'll enter your payment information on the checkout page and submit your payment.

If your payment is successful, your account is upgraded right away and you can start using pro features.

Pay by Invoice

Invoicing is only available for annual plans.

If you choose a payment methods that allows you to pay by invoice, we'll email you an invoice to complete your payment. Click Make Payment in the email to open the invoice. You can also access invoices to pay from the Billing Details tab.

You can pay the invoice by any payment method listed on the invoice. Instructions are located directly on the invoice.

Your account is upgraded when we receive and process your payment. This means it might be a few days until you have access to pro features. If you need immediate access to pro features, click Pay Now on the invoice to pay by credit or debit card.

If you selected local bank transfer on the checkout page, you can only pay the invoice by local bank transfer—you can't pay the invoice by credit or debit card.

TIP! The payment method you select during checkout determines how your account will auto-renew.

Supported Currencies

The currency you’re charged in depends on the billing country where your payment method is located. Before you complete a payment, we make sure to clearly display your billing currency right above the Confirm or Pay button. Learn more: Billing Currency

Purchase Orders

You can add a purchase order number to your invoice. However, purchase orders aren’t valid forms of payment. In order to activate your account, you’ll need to pay using one of the accepted payment methods listed on the invoice. Learn more: Purchase Orders

Payment Issues

If your payment was unsuccessful or reversed by your bank, please contact your bank to authorize the charge, then try to pay again. For credit card issues, see: Credit Card Payments

SurveyMonkey Billing Information

Payment methods, instructions, and SurveyMonkey bank details are located directly on your invoice. Please send payments according to the information listed on the invoice. If you need additional business information for accounting purposes, see: Contact Information for Payments

The payment methods available to you depend on the plan type and billing country. You'll see a list of all the payment methods available to you after you choose the country on the SurveyMonkey checkout page.

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