Payment Methods

The payment methods available for you to choose from depend on the plan type, billing country, and what you're buying. Whenever you're making a purchase, you'll see a list of all the payment methods available to you after you choose the country on the SurveyMonkey checkout page.

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SurveyMonkey Plans

The best way to know what payment methods you can use is to choose your billing country on the checkout page and take a look. If you're choose to pay by invoice, you'll be emailed an invoice to pay. Payment methods are listed right there on the invoice itself.

Here's a list of our current payment methods:

Payment method
Availability
How to pay
Credit or Debit Card

All countries: All plans

Brazil: Some exceptions

Pay Now: Select Credit or Debit Card on the checkout page. See card types.

Pay by Invoice: Select Invoice on the checkout page, then go to your Billing Details and click Pay Invoice.

Wire Transfer or Direct Bank Deposit (ACH)All countries: Annual plans

Pay Now: Not available

Pay by Invoice: Select Invoice on the checkout page, then go to your Billing Details and click Pay Invoice.

CheckUnited States: Annual plans

Other countries: Only some plans

Pay Now: Not available

Pay by Invoice: Select Invoice on the checkout page, then go to your Billing Details and click Pay Invoice.

Local Bank TransferUnited States: Not available

Certain countries: Annual plans

Pay Now: Not available

Pay by Invoice: Select Local Bank Transfer on the checkout page, then go to your Billing Details and click Pay Invoice.

PayPal

United States: Not available

Other countries: Only some countries, some plans

Pay Now: Select PayPal on the checkout page. You'll be taken to PayPal to complete your payment. See PayPal details.

Pay by Invoice: Not available

SEPA Direct DebitThe Netherlands, Spain & Austria: All plans

Pay Now: Select SEPA Direct Debit on the checkout page.

Pay by Invoice: Select Invoice on the checkout page, then go to your Billing Details and click Pay Invoice.

ELVGermany: All plans

Pay Now: Select ELV on the checkout page.

Pay by Invoice: Not available

Pay Now or Pay by Invoice

Pay Now

If you choose a payment methods that allows you to pay now, you'll enter your payment information on the checkout page and submit your payment. If your payment is successful, your account is upgraded right away and you can start using paid features.

Pay by Invoice

If you choose to pay by invoice on the checkout page, we'll email you an invoice to complete your payment. Click Make Payment in the email to open the invoice. You can also access invoices to pay from your Billing Details.

You can pay the invoice by any payment method listed on the invoice. Instructions are located directly on the invoice.

Your account is upgraded when we receive and process your payment. This means it might be a few days until you have access to paid features. If you need immediate access to paid features, click Pay Now on the invoice to pay by credit or debit card.

If you selected local bank transfer on the checkout page, you can only pay the invoice by local bank transfer—you can't pay the invoice by credit or debit card.

TIP! The payment method you select during checkout determines how your account will auto-renew.

Supported Currencies

The currency you’re charged in depends on the billing country where your payment method is located. Before you complete a payment, we make sure to clearly display your billing currency right above the Confirm or Pay button.

Purchase Orders

You can add a purchase order number to your invoice. However, purchase orders aren’t valid forms of payment. In order to activate your account, you’ll need to pay using one of the accepted payment methods listed on the invoice.

SurveyMonkey Audience

You can pay for SurveyMonkey Audience responses by credit or debit card. Or you can pay using Audience Credits by paying an invoice upfront, then use credits to pay for individual projects. All the details on how to pay, payment methods available, and where to send payments is right there on the invoice.

Payment Issues

If your payment was unsuccessful or reversed by your bank, please contact your bank to authorize the charge, then try to pay again. For credit card issues, see Credit Card Payments.

SurveyMonkey Billing Information

Payment methods, instructions, and SurveyMonkey bank details are all located directly on your invoice. Please send payments according to the information listed on the invoice. If you need additional business information for accounting purposes, you can check out our Contact Information for Payments.

Payment methods available depend on the plan type, billing country, and what you're buying. Whenever you're making a purchase, you'll see a list of all the payment methods available after you choose the country on the checkout page.

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