Opening & Closing Surveys
After you finish designing your survey, create a collector to send it out and collect responses. The status of your collector lets you know whether or not your survey is open or closed to survey takers.
Jump to...
- Checking the Collector Status
- Opening or Closing a Survey
- Customizing Your Survey Closed Page
- Managing Multiple Collectors
- Troubleshooting Collector Issues
Checking the Collector Status | ||||||||
You can see the status of any collector you're using for a survey in the Collect Responses section of the survey:
TIP! Use multiple collectors to keep your results organized. For example, create one to test your survey, and another to send to your survey takers. Then you can create a filter to exclude test responses from your results.
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Opening or Closing a Survey |
Opening a SurveyWhen you're ready to share your survey, create a collector. A collector is a way to send your survey. To open your survey:
Reopening a SurveyYou can reopen a survey at any time in the Collect Responses section of your survey. The collector status works as a toggle that lets you open or close a collector when you click it. To reopen a survey:
Closing a SurveyWhen you want to stop collecting responses and prevent people from being able to access your survey, you can close your collector. To close a collector:
TIP! Close a collector automatically using a Cutoff Date and Time or Response Limits.
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Customizing Your Survey Closed Message |
Survey Closed MessageWhen a collector is closed and someone tries to access your survey, they’ll see a closed survey page. You can customize the message on that page when you manually close your collector or set it to close by a Cutoff Date and Time or Response Limits. The closed message can only be written in plain text and you can't use HTML to format your message. Removing SurveyMonkey BrandingTo remove SurveyMonkey branding on the closed page, use the White Label URL (research.net). |
Managing Multiple Collectors |
You can use multiple collectors to collect responses from various groups of people or through different channels. All the responses are combined in the Analyze Results section of your survey, and you can create filters to view and compare by collector. If you have multiple collectors for the same survey keep in mind that:
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Troubleshooting Collector Issues |
Review these common issues that arise when opening and closing collectors. I closed my collector but my survey is still getting responsesYou may have another collector that’s still open. If you have multiple collectors for the same survey, you need to close each collector individually to turn the survey completely off. I closed my collector but my scheduled message is still stuck in pendingWhen your collector is closed, any pending messages are stuck as pending and won’t be sent—you can’t unschedule or delete pending messages. If you want to send a message, open the collector and schedule a new one. After everyone is done taking the survey and all messages have been sent, close the collector again. I can’t reopen my surveyCheck if you’ve set a Cutoff Date and Time or Response Limits on your collector. If so, you need to extend the date or increase the max number of responses in your collector settings before you can reopen your survey. |