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Opening & Closing Surveys

After you finish designing your survey, create a collector to send it out and collect responses. The status of your collector lets you know whether or not your survey is open or closed to survey takers.

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Checking the Collector Status

You can see the status of any collector you're using for a survey in the Collect Responses section of the survey:

StatusDescription
OPENPeople can take your survey if you share it with them. If people report issues accessing the survey, read our troubleshooting tips.
CLOSEDPeople can't take your survey. If they try to access the survey, they see your closed message.
NOT CONFIGUREDPeople can't take your survey because the collector isn't fully set up. Click the name of the collector to finish. Email Invitations show as Not Configured until you send or schedule a message.
TIP! Use multiple collectors to keep your results organized. For example, create one to test your survey, and another to send to your survey takers. Then you can create a filter to exclude test responses from your results.

 

Opening or Closing a Survey

Opening a Survey

When you're ready to share your survey, create a collector. A collector is a way to send your survey.

To open your survey:

  1. Go to the Collect Responses section of your survey.
  2. Create a collector and carefully review the collector options.
  3. Send out your survey—the collector status is Open by default.

Reopening a Survey

You can reopen a survey at any time in the Collect Responses section of your survey. The collector status works as a toggle that lets you open or close a collector when you click it.

To reopen a survey:

  1. Go to the Collect Responses section of your survey.
  2. Click the Closed status next to the collector you want to open.
  3. Click Open collector.
  4. Send out your survey.

Closing a Survey

When you want to stop collecting responses and prevent people from being able to access your survey, you can close your collector.

To close a collector:

  1. Go to the Collect Responses section of your survey.
  2. Click Open in the status column.
  3. Customize the closed message that will display to people who try to access the survey.
  4. Click Preview and test to see how the survey closed page will look.
  5. Click Close collector.
  6. Repeat for each collector you're using to turn the survey completely off.
TIP! Close a collector automatically using a Cutoff Date and Time or Response Limits.

 

Customizing Your Survey Closed Message

Survey Closed Message

When a collector is closed and someone tries to access your survey, they’ll see a closed survey page. You can customize the message on that page when you manually close your collector or set it to close by a Cutoff Date and Time or Response Limits.

The closed message can only be written in plain text and you can't use HTML to format your message.

Removing SurveyMonkey Branding

PAID FEATURE: Removing SurveyMonkey branding from the survey closed page is only available on some paid plans—see if it’s on your plan.

To remove SurveyMonkey branding on the closed page, use the White Label URL (research.net).

 

Managing Multiple Collectors

You can use multiple collectors to collect responses from various groups of people or through different channels.

All the responses are combined in the Analyze Results section of your survey, and you can create filters to view and compare by collector.

If you have multiple collectors for the same survey keep in mind that:

  • To completely stop collecting responses for your survey, you need to close each collector individually
  • You can customize the survey closed message for each collector individually
  • Closing one collector won't close other collectors

 

Troubleshooting Collector Issues

Review these common issues that arise when opening and closing collectors.

I closed my collector but my survey is still getting responses

You may have another collector that’s still open. If you have multiple collectors for the same survey, you need to close each collector individually to turn the survey completely off.

I closed my collector but my scheduled message is still stuck in pending

When your collector is closed, any pending messages are stuck as pending and won’t be sent—you can’t unschedule or delete pending messages.

If you want to send a message, open the collector and schedule a new one. After everyone is done taking the survey and all messages have been sent, close the collector again.

I can’t reopen my survey

Check if you’ve set a Cutoff Date and Time or Response Limits on your collector. If so, you need to extend the date or increase the max number of responses in your collector settings before you can reopen your survey.

Collectors control if your survey is open or closed. If you have multiple collectors, you need to close each one separately. You can customize the message shown on the survey closed page. If your collector is not fully set up, its status is not configured.

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