Opening & Closing Surveys

After you finish designing your survey, create a collector to send it out or distribute it. Collectors control whether your survey is open or closed to respondents.

You can check the status of a collector from the Collect Responses section of your survey:

OPENThe survey is open to respondents and responses can be recorded.
CLOSEDThe survey is closed and responses can't be recorded. Respondents who try to access your survey see your closed message.
NOT CONFIGUREDThe collector isn't fully set up. Click the name of the collector to complete it. Email Invitation Collectors show as not configured until you send or schedule an Invitation message.

Opening a Collector

After you create a collector, it's open by default. As long as the status of a collector says OPEN, people are able to access your survey through that collector and submit their responses.

You can re-open a closed collector at any time by clicking the CLOSED status. Clicking the collector status works as a toggle that lets you turn a survey on and off.

If your collector closed automatically due to a Cutoff Date and Time or Response Limits, you'll need to extend the date or maximum response count before you can re-open the collector.

Closing a Collector

Closing a collector stops it from collecting responses so you can finalize the analysis.

To manually close a collector:

  1. Go to the Collect Responses section of your survey.
  2. Click OPEN in the status column to toggle the status to CLOSED.
  3. Customize the closed message for respondents who try to access the survey.
  4. Click Close Collector.

If you have multiple collectors on your survey, you need to close each collector individually to completely stop collecting responses.

TIP! Automatically close a collector by setting a Cutoff Date and Time or Response Limits. You can edit these settings at any time to re-open the survey.

Editing Your Survey Closed Message

When a collector is closed, anyone who tries to access the survey through that collector will see a closed survey page.

You can customize the closed message that appears on the page when you manually close a collector, turn on Cutoff Date and Time or Response Limits.

  • You can save one closed message per collector. If you have multiple collectors on your survey, you need to customize the closed message for each collector individually.
  • The closed message can only be written in plain text. At this time, you can't use HTML to format your closed message.

After a collector is closed, go into the collector and click CLOSED at the top right of the page. From the drop-down menu, you'll see the option to edit the closed message.

Removing Branding on Survey Closed Page

PAID FEATURE: Removing SurveyMonkey branding from the survey closed page is only available on some paid plans—see if it’s on your plan.
  • Web Links & Email Invitations (English only): You'll see the option remove SurveyMonkey branding when editing the closed message. Click Preview to see how the closed page will appear to respondents.
  • All Collectors: You can remove SurveyMonkey branding that may appear as a part of the closed page if you're using the White Label URL (research.net) on your collector. Preview the closed page by copying and pasting the survey link in your web browser after you close the survey.
Collectors control if your survey is open or closed. If you have multiple collectors, you need to close each one separately. You can customize the message shown on the survey closed page. If your collector is not fully set up, its status is not configured.

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