SurveyMonkey

The time it takes to process your payment depends on the payment method you used. It can also vary by bank and country.

You'll need to add the SurveyMonkey invoice number on a check, or wire transfer so we can tie it to your account and get your payment all sorted.

These are the average processing times from when you send your payment:

Payment MethodAverage Processing TimeAccess to Paid Features
Credit Card or Debit CardImmediately (if your payment doesn't go through, see: Credit Card Payments)Immediately after checkout
Direct Bank Deposit or Wire Transfer3–5 business days from when you send the transferOnce the payment is processed
Check (US only)5–10 business days from when you mail the checkOnce the payment is processed
Direct Debit (SEPA)3–5 business days after checkoutImmediately after checkout
PayPal3–5 business days (if your payment doesn't go through, see: PayPal Payments)Immediately after checkout

If the average processing time has passed and you're still waiting for your paid features to be turned on in your account, sorry about that! Please send an email on over to our support team with your proof of payment so we can help you track it down.

Please include all of the following info in your email (depending on your payment method, of course):

Payment MethodProof of Payment
Direct Bank Deposit or Wire Transfer
  • Payment cash date (the date funds were withdrawn from and cleared your bank account)
  • Payment amount
  • Payer name
  • Payer reference number
  • The SurveyMonkey bank account number you sent the payment to
Check
  • Your SurveyMonkey invoice number
  • Remitter name or the name on the checking account
  • Check number
  • Amount of the check
  • Address the check was sent to
  • Date the check was cashed
Other (or if you don't have the above info available)
  • Your SurveyMonkey invoice number
  • Payment cash date
  • Payment amount
  • Payer name
  • Payer reference number