Payment Processing Times
The time it takes to process your payment depends on the payment method you used. It can also vary by bank and country.
You'll need to add the SurveyMonkey invoice number on a check, or wire transfer so we can tie it to your account and get your payment all sorted.
These are the average processing times from when you send your payment:
|Payment Method||Average Processing Time||Access to Paid Features|
|Credit Card or Debit Card||Immediately (if your payment doesn't go through, see: Credit Card Payments)||Immediately after checkout|
|Direct Bank Deposit or Wire Transfer||3–5 business days from when you send the transfer||Once the payment is processed|
|Check (US only)||5–10 business days from when you mail the check||Once the payment is processed|
|Direct Debit (SEPA)||3–5 business days after checkout||Immediately after checkout|
|PayPal||3–5 business days (if your payment doesn't go through, see: PayPal Payments)||Immediately after checkout|
Proof of Payment
If the average processing time has passed and you're still waiting for your paid features to be turned on in your account, sorry about that! Please send an email on over to our support team with your proof of payment so we can help you track it down.
Please include all of the following info in your email (depending on your payment method, of course):
|Payment Method||Proof of Payment|
|Direct Bank Deposit or Wire Transfer||
|Other (or if you don't have the above info available)||