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Payment Processing Times

You'll have access to paid features in your account as soon as we get your payment. It's super helpful if you add the SurveyMonkey invoice number on a check, wire transfer, or local bank transfer so we can easily tie it to your account and get your payment all sorted.

Processing Times

The time it takes to process your payment depends on the payment method you used. It can also vary by bank and country. These are the average processing times from when you send your payment:

Payment MethodAverage Processing Time
Credit CardImmediately. If your payment doesn't go through, see: Credit Card Payments
Direct Bank Deposit or Wire Transfer3–5 business days from when you send the transfer.
Check (US only)5–10 business days from when you mail the check.
Local Bank Transfer7–10 business days from when you send the transfer.
PayPalUp to 3 business days. If your payment doesn't go through, see: PayPal Payments
TIP! If the processing time has passed and you still don't have paid features, please let us know! We won't be able to track your payment until then, and we can't upgrade your account early—sorry!

Proof of Payment

If the average processing time has passed and you're still waiting for your paid features to be turned on in your account, sorry about that! Please send an email on over to our support team with your proof of payment so we can help you track it down.

Please include all of the following info in your email (depending on your payment method, of course)!

Payment MethodProof of Payment
Wire Transfer
  • Your SurveyMonkey invoice number
  • The benefactor details (who’s sending payment)
  • The beneficiary details (who’s receiving payment)
  • Individual reference number
  • The letterhead of the processing bank
Check
  • Your SurveyMonkey invoice number
  • Remitter name or the name on the checking account
  • Check number
  • Amount of the check
  • Address the check was sent to
  • Date the check was cashed
Local Bank Transfer
  • Your SurveyMonkey invoice number
  • The benefactor details (who’s sending payment)
  • The beneficiary details (who’s receiving payment)
  • Individual reference number
  • The letterhead of the processing bank
Other (or if you don't have that info available)
  • Your SurveyMonkey invoice number
  • Payment cash date
  • Payment amount
  • Payer name
  • Payer reference number

You'll have access to paid features once we receive your payment. Processing time depends on the payment method you used and can vary by bank and country.

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