Payment Processing Times
You'll have access to paid features in your account as soon as we get your payment. It's super helpful if you add the SurveyMonkey invoice number on a check, wire transfer, or local bank transfer so we can easily tie it to your account and get your payment all sorted.
The time it takes to process your payment depends on the payment method you used. It can also vary by bank and country. These are the average processing times from when you send your payment:
|Payment Method||Average Processing Time|
|Credit Card||Immediately. If your payment doesn't go through, see: Credit Card Payments|
|Direct Bank Deposit or Wire Transfer||3–5 business days from when you send the transfer.|
|Check (US only)||5–10 business days from when you mail the check.|
|Local Bank Transfer||7–10 business days from when you send the transfer.|
|PayPal||Up to 3 business days. If your payment doesn't go through, see: PayPal Payments|
Proof of Payment
If the average processing time has passed and you're still waiting for your paid features to be turned on in your account, sorry about that! Please send an email on over to our support team with your proof of payment so we can help you track it down.
Please include all of the following info in your email (depending on your payment method, of course)!
|Payment Method||Proof of Payment|
|Local Bank Transfer||
|Other (or if you don't have that info available)|