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How to Opt Out or Unsubscribe

You can manage the types of marketing emails you receive, the SurveyMonkey accounts that can send you survey invitations, emails you receive from SurveyMonkey Contribute, and the cookies we use.

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Emails and Newsletters

We like sharing how you can get the most out of SurveyMonkey by emailing you about cool new features, interesting customer stories, and advice from expert survey methodologists—and you can easily manage the types of emails we send.

To manage your email and newsletter preferences:

  1. Click Unsubscribe at the bottom of an email. If you have an account, you can also sign in and go to My Account, then scroll down to Emails and Newsletters.
  2. Choose the types of emails you’d like to receive or unsubscribe from.
  3. Click Update Preferences to ensure the changes are applied. It may take up to 48 hours for the changes to go into effect.

If you have a SurveyMonkey account, we’ll continue to send you account-related emails. While you can manage some emails like daily summary notifications, you will continue to receive other emails related to your account, like billing reminders, cancellation notices, and requests or invitations to access or comment on your surveys. These are service linked communications which you cannot opt out from if you wish to continue using our service.

 

Survey Invitations

SurveyMonkey account holders can create and send surveys to email addresses or phone numbers they add to an Email Invitation or Text Message. Each invitation includes the option to opt out or unsubscribe from receiving further invitations.

Email Invitations

  • Click the opt out link in the invitation to unsubscribe from future emails sent by that specific SurveyMonkey account. This doesn’t opt you out from all email invitations originating from SurveyMonkey services.
  • If you have questions or concerns about being on a sender's email list, reply to your email invitation to reach out to the sender directly.
  • If you want to start receiving email invitations from all users, opt back in. This is a global setting—it's not possible to opt in to a specific account.

Text Messages

  • Text messages include instructions to reply STOP to unsubscribe from text invitations from all SurveyMonkey users.
  • If you want to start receiving text invitations, reply START to the text message you unsubscribed from to opt back in. This is a global setting—it's not possible to opt in to a specific account.
TIP! If you're concerned a message you received through SurveyMonkey may be spam, please review our Acceptable Uses Policy to report a complaint.

 

SurveyMonkey Contribute

If you receive emails from SurveyMonkey Contribute asking you to take surveys, you can choose to unsubscribe. Once you unsubscribe, you won’t get email invitations to take surveys, but you can still log in to Contribute to take surveys.

To unsubscribe from Contribute emails:

  1. Log in to your SurveyMonkey Contribute account.
  2. Click My Account in the upper right corner.
  3. Click Update notification settings.
  4. Click Unsubscribe from email invites.
  5. Complete the form and click Submit.

 

Cookies

Our Cookies Notice and Privacy Notice outline how we use cookies. Some cookies are used to make our site work. Others are used to help personalize content, tailor and measure our marketing, and improve your user experience.

If you’re in North America, you’ll see a pop-up when you visit one of our webpages that asks you to agree to our use of certain cookies. To opt out of advertising cookies, click Cookies Preferences. You can update your preferences at any time by finding the “Do not sell my personal information" in the footer of our website, or by clearing your cookies in your browser settings, which will re-trigger the pop-up.

If you’re in European Union (EU) or United Kingdom (UK), you’ll see a pop-up when you visit one of our webpages that asks you to agree to our use of certain cookies. You can consent to or reject functional or advertising cookies. It's not possible to opt out of required cookies because they perform essential functions to communicate our site and deliver our service. Update your preferences at any time by finding the “Cookie Preferences" link in the footer of our website, or by clearing your cookies in your browser settings, which will re-trigger the pop-up.

If you’re outside of the EU, UK, or North America, you can clear and manage cookies in your browser settings at any time. If you clear all types of cookies, it might affect how certain features work. Enabling cookies ensures a smoother experience when you use our site, and SurveyMonkey won't function properly if all cookies are disabled.

You can manage the types of marketing emails you receive, the SurveyMonkey accounts that can send you survey invitations, emails you receive from SurveyMonkey Contribute, and the cookies we use.

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