How to Opt Out or Unsubscribe

Opting Out from SurveyMonkey Emails

If you have a SurveyMonkey account, you can opt out of emails from us, like the SurveyMonkey newsletter or Response Alerts.

You can't opt out of transactional emails, like billing reminders or account updates.

To edit your email preferences:

  1. Click your username in the upper-right corner of your SurveyMonkey account.
  2. Click My Account from the drop-down menu.
  3. Go to GENERAL PREFERENCES to edit your settings.

Opting Out of SurveyMonkey Contribute

If you're receiving emails from SurveyMonkey Contribute asking you to take surveys ("A new survey is waiting for you"), you can choose to stop receiving email invitations. You'll still be able to log in to Contribute to take surveys.

  1. Log in to your SurveyMonkey Contribute account.
  2. Click My Account in the upper right corner
  3. Click Update notification settings and complete the form.

Opting Out of Survey Email Invitations

Survey creators have the option to send surveys invitations by email to a list of email addresses they provide. They are required to include a link to opt out or unsubscribe from receiving future invitations they send.

Click the remove link in the email invitation you received to opt out of all future invitations from that particular SurveyMonkey account. The link is tied to your email address. There isn't a way to opt out from survey invitations from all SurveyMonkey users.

If you have questions or concerns about having been included on a sender's email list in the first place, you can reply to the email invitation you received to reach out to the sender directly. If you're concerned a message you received through SurveyMonkey may be spam, please review our Anti-Spam Policy to report a complaint.

Opt Back In. If you visit the Opt In page, you can opt back in to receiving surveys from all SurveyMonkey users. This is a global setting that refreshes your opt out preferences—you can't choose to opt in for only one or a couple users.
Manage your email settings from My Account. To opt out of survey invitations from someone, click the remove link in the email invitation. You can opt back in at any time. To stop receiving emails from SurveyMonkey Contribute, change your email settings in your Contribute account.

Get answers