Contact Information Question (Demographic)

PAID FEATURE: This feature is only available to customers on paid plans.

Using the Contact Information question type, you can collect respondent demographic information through a single question.

Video Overview


Creating a Contact Information Question

To add this question type:

  1. Drag and drop Contact Information into your survey from the BUILDER section.
  2. Enter question text.
  3. Enter the preferred labels for each field.
  4. Click Save.

By default, the following fields are available, but you can customize the field labels to collect different pieces of information you might need:

  • Name
  • Company
  • Address
  • Address 2
  • City/Town
  • State/Province
  • ZIP/Postal Code
  • Country
  • Email
  • Phone

You can also choose to hide some of the available fields by deselecting the Visible checkbox to the right of each field under the Edit tab.

Displaying State as a Dropdown of U.S. States

By default, the State/Province field will display as an open-ended text field. However, if you know that all of your respondents live in the United States, you can choose to display the State field as Dropdown of U.S. States. This will make it easier for respondents to select the appropriate answer, and eliminate the chance of typos.

Displaying Countries as a Dropdown

There is no way to display the Country field as a dropdown menu, but you can add a Dropdown question type right after the Contact Information question. You can copy and paste a list of countries into a Dropdown question, or use a pre-written question from the Question Bank.

Additional Options

Under the Options tab, you can further customize the question in the following ways:

Learn more: Editing Questions


Survey Behavior

Before you send out your survey, preview your survey design to see what your survey will look like to respondents.

You can't validate the Contact Information question type to require respondents to answer in a specific format, length, or range. Respondents will not encounter validation error messages, but they may see an error message if they don't answer all of the required fields that you define under the Options tab.

Analyzing Results

When you view your results in the Analyze Results section, you can use the text analysis features to identify recurring words or tag responses for each textbox.

Charts are not generated for this open-ended question type.

Use the Contact Information or Demographic question to collect respondent demographic information like name, address, email, and phone number through a single question.

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