Customizing Survey Links

You can create a Custom URL Ending to make your link more relevant to your survey and respondents. You can also change the domain of your survey link to use the White Label URL.

Custom URL Ending

The URL Ending is the part of the URL that comes after the /r/ in a survey link. By default, this is a randomly-generated string of numbers and letters.

On any pro plan, you can use a Custom URL Ending for any Web Link Collector or Social Media Collector. For example:

www.surveymonkey.com/r/your_custom_ending

To create a Custom URL Ending:

  1. Go to the Collect Responses section of your survey.
  2. Click the Web Link or Social Media Collector you want to edit.
  3. Click Customize to the right of the survey link.
  4. Enter a Custom URL Ending (100 characters or less).
  5. Click Save.

If you delete a collector with a Custom URL Ending, you may not be able to use it on a future collector. If you'd like to re-use a Custom URL Ending, we recommend not deleting the collector until you transfer the Custom URL Ending to a new collector.

TIP! If you customize the URL after you send the survey out, both the original link and the customized link will work.
Supported Characters
  • Alphanumeric characters (A to Z, a to z, and 0 to 9)
  • Hyphens (-)
  • Underscores (_)

Spaces or special characters are not accepted.

Transferring a Custom URL Ending

You can transfer a Custom URL Ending to another one of your Web Link or Social Media Collectors. However, the same URL cannot be used on two collectors at once.

To transfer a Custom URL Ending:

  1. Go to the Web Link or Social Media Collector you wish to transfer the URL to.
  2. Click Customize.
  3. Type in the Custom URL Ending.
  4. Click Transfer URL. The URLs for both collectors will update.

Changing the Domain

You can choose the domain research.net to create a White Label URL for your survey (PLATINUM feature).

Changing Your Default Domain Preference

When you change your default domain preference, new collectors you create will use the domain you select. Existing collectors aren't affected.

To change your default domain preference:

  1. Click your username in the upper-right corner of your account.
  2. Click My Account from the drop-down menu.
  3. Scroll to GENERAL PREFERENCES.
  4. Next to Survey Link Domain, click Edit to change your preference.

This change applies to future collectors you create. You'll need to manually update the domain for existing collectors.

Changing the Domain for an Individual Collector

Web Link

To change the domain of your survey link:

  1. Go to the Collect Responses section of your survey.
  2. Click the name of the collector.
  3. Click Customize to the right of the survey link.
  4. Click the down arrow to choose your preferred domain.
  5. Click Save.
Email Invitation

When you use the White Label URL in an Email Invitation Collector, both the survey link and the URL respondents see in the From field of the email invitation use research.net.

To change the domain of your survey link:

  1. Go to the Collect Responses section of your survey.
  2. Click the name of the collector.
  3. Go to the collector options. If you've already sent an invitation, go to the Options tab. When sending your first invitation message in the collector, you'll choose collector options after composing your message.
  4. Click Custom URL and change your preference.

This will affect any new messages you send. It's not possible to change the survey link of messages that were already sent.

Social Media

To change the domain of your survey link:

  1. Go to the Collect Responses section of your survey.
  2. Click the name of the collector.
  3. Click y to the right of the survey link.
  4. Click the down arrow to choose your preferred domain.
  5. Click Save.

This will affect any new posts you create using that collector. It's not possible to change the survey link of posts that you already shared on social media.

You can't change the domain of a Classic Facebook Wall Collector.

Other Collector Types

It's not possible to directly edit the domain of an existing survey link in other collector types. Please edit your default domain and create a new collector to ensure the White Label URL is being used.

 
BETA FEATURE: Based on your current location, you may see country-specific SurveyMonkey domains available to you when you change the domain for an individual collector. For example, www.surveymonkey.co.uk in the United Kingdom or www.surveymonkey.de in Germany. These domains can't be combined with the white-label domain. For example, www.research.de is not supported.
You can change the domain of your survey link or create a Custom URL Ending to make your link more relevant to your survey and respondents.

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