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Getting Feedback on Surveys and Results

You can invite others to give feedback on your survey design by sharing your survey preview link or sending an invite to comment. Once you collect survey responses, you can use a shared data page to invite others to give feedback on your survey results.

TIP! Anyone can view your survey preview or the shared data page, but will need to sign in to a SurveyMonkey account to view and post comments. Anyone you invite can sign up for free.

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Getting Feedback on Your Survey Preview

You can share your survey preview by copying the preview link or sending an email invitation asking for feedback. Anyone can test your survey and those signed into a SurveyMonkey account may be able to post comments. Only the survey owner can invite people to the preview by email and turn commenting on or off to gather feedback.

To share your survey preview:

  1. Go to the Preview & Score section.
  2. Click the w Comments icon in the upper-right corner to open the preview in a new window.
  3. Click Invite to share the preview with others:
    • By email: Click Invite in the dropdown, enter email addresses, and click Send.
    • In a link: Click Invite in the dropdown and click Copy. You can also copy and share the URL from the address bar.
    • To Slack: Click Slack, select the channel you want to post to, and click Post to Slack.
  4. Return to the Invite dropdown and select the toggle to turn commenting on or off.

If you're on a team plan, you can share surveys with others and give them permission to collaborate on the survey's design.

When you select Invite or Post to Slack in the invite dropdown, commenting automatically turns on. If you don’t want people to comment, click the invite dropdown and turn commenting off after sharing your survey preview.

 

Getting Feedback on Your Survey Results

Once you have survey responses, you can create a shared data page so others can view your data and give feedback on survey results. When commenting is turned on, reviewers can post comments on the results of each survey question. Only the survey owner can invite people to the shared data page by email and turn commenting on or off to gather feedback.

To invite people to your shared data page:

  1. Go to the Analyze Results section of your survey and create a shared data page.
  2. On the shared data page, copy and share the link at the bottom of the page or click the U Invite icon in the upper-right corner to share:
    • By email: Click Invite in the dropdown, enter email addresses, and click Send.
    • To Slack: Click Slack, select the channel you want to post to, and click Post to Slack.
  3. Return to the Invite dropdown and select the toggle to turn commenting on or off.

If you're on a team plan, you can share surveys with others and give them permission to create their own shared data page and export results.

When you select Invite or Post to Slack in the dropdown, commenting automatically turns on. If you don't want people to comment, click the invite dropdown and turn commenting off after sharing your survey preview.

 

Posting Comments

You need a SurveyMonkey account to post comments on a survey preview or shared data page. If you don’t have one already, you can sign up for free.

To post a comment:

  1. Open the survey preview or shared data page.
  2. In the upper-right corner, click the w Comment icon to display these icons next to each question.
  3. Click the w Comment icon next to any question to open the commenting sidebar.
  4. Click + COMMENT to add a new comment.
  5. Click Post to save.

Anyone can reply to comments on the survey preview or shared data page, as long as commenting is on.

Survey takers won’t see comments when they’re taking the live survey.

 

Viewing & Managing Comments

Viewing Comments

Anyone can view your survey preview or the shared data page, but needs to sign in to a SurveyMonkey account to view comments.

Click on the w Comment icon next to any question to display comments for that question.

TIP! If you aren't the survey owner, you may need to take the survey preview to see comments to questions that aren’t on the first page.

Managing Comments

Anyone can reply to comments, or edit and delete their own comments from the survey preview or shared data page.

Only survey owners can delete, resolve, or unresolve other people's comments—expand a section to learn more about managing comments.

Design Survey section

To manage comments:

  1. Go to the Design Survey section.
  2. Hover over the w Comment icon next to a question and click a w Comment button to open the comments sidebar.
  3. Add a comment, Reply, Edit, Delete, Resolve, or Unresolve comments.
TIP! Use the question dropdown at the top of the comments sidebar to navigate to other questions with comments.
Survey preview

To manage comments:

  1. Go to the Preview & Score section.
  2. Click the w Comments icon in the upper-right corner to open the preview in a new window.
  3. Click on the w Comment icon next to a question to open the comments sidebar.
  4. Add a comment, Reply, Edit, Delete, Resolve, or Unresolve comments.
TIP! We recommend managing your comments in the Design Survey section where you can edit your survey as you review your comments.
Shared data page

To manage comments:

  1. Go to the Analyze Results section.
  2. Open your shared data page.
  3. Click on the w Comment icon next to a question to open the comments sidebar.
  4. Add a comment, Reply, Edit, Delete, Resolve, or Unresolve comments.

 

Commenting Actions & Descriptions

ActionDescription
+ Comment

Anyone can add a comment when logged into a SurveyMonkey account.

Edit

Anyone can change and resave their own comments.

Delete

Anyone can delete their own comments.

Survey owners can delete any comment.

It isn't possible to delete a comment that's marked Resolved. To delete it, click Resolved to unresolve it first.

Resolved

Survey owners can click Unresolved to change the comment’s status to Resolved. This status can help survey owners to keep track of which comments have already been reviewed and acted on.

Unresolved

Survey owners can click Resolved to change the comment’s status to Unresolved.

 

Comment Notifications

Survey Owners

If you have daily summary notifications turned on, you'll get an email notification for each new comment, reply to a comment, or deleted comment on your survey or your shared data page.

Commenters

You’ll receive an email notification when you’re invited to comment via email. After you post a comment, you’ll get an email when people reply to comments you've left or if your comment is resolved or deleted by the survey owner.

Opting Out

If you leave a comment, you can opt out of new commenting alerts directly from one of the comment notification emails—just click the link to manage alerts for this survey. If you want to opt back in later, use the same link in the email to re-activate commenting alerts for that survey.

 

Video Overview

 

You can invite others to give feedback on your survey design by sharing your survey preview link or sending an invite to comment. Once you collect survey responses, you can use a Shared Data Page to invite others to give feedback on your survey results.

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