SurveyMonkey 客戶支援

團隊可見度僅適用於特優型團隊或優勢型團隊方案的部分客戶—請查看資格瞭解更多資訊。

團隊可見度可協助人們尋找公司現有的 SurveyMonkey 團隊,並讓主要管理員能夠更輕鬆地邀請人們加入團隊。

  • Eligible Primary Admins control whether their team is discoverable or not
  • Eligible colleagues with an individual account can browse SurveyMonkey teams that already exist within their organization and request to join
  • The Primary Admin is notified of their colleagues' request and can choose to invite them to the team
  • Approved colleagues get an invitation to join the team, otherwise they can browse and request to join another team or start a new team

從「團隊摘要」 ,主要管理員可控制擁有相同電子郵件網域的同事是否能探索符合條件的團隊。

如果您在團隊詳細資料中未看到「可見度」,則表示您的團隊不符合資格

若要開啟或關閉「可見度」功能:

  1. Go to My Team.
  2. Under Team Details, click Edit next to Discovery.
  3. Choose On to allow others with the same email domain to find your team and request to join, or select Off to keep your team hidden.
  4. Click Save.

如果您在有要求待處理的時候關閉「能見度」功能,則仍然可以邀請提出要求的人員,但他們無法將提醒傳送給您。

您的團隊名稱和說明可協助同事識別您的團隊是否是要申請加入的團隊。您可以隨時從「團隊摘要」更新「名稱」和「說明」。

若要探索您組織中已在使用 SurveyMonkey 的團隊,您可以從「我的帳戶瀏覽團隊。您將使用「開啟可見度」看到分享您工作電子郵件網域的符合條件的團隊。

團隊名稱、說明和主要管理員的電子郵件位址可幫助您識別適合您的團隊。

若要瀏覽可用的團隊並要求加入:

  1. Log in and go to My Account.
  2. Go to the Account Details section.
  3. Click Browse teams. You may be prompted to verify your account email address before you can proceed. If you don't see Browse teams, your email domain or account isn't eligible to browse teams.
  4. Identify the team you want to join and click Request to join team.
  5. If you consent to share your name and email address with the team's Primary Admin, click Send request.

電子郵件會傳送給主要管理員,要求您邀請或刪除要求。帳戶詳細資料將更新為顯示要求的團隊名稱和待處理狀態。

您只能要求加入 1 個團隊,且您的要求永不過期。如果您再次按一下「瀏覽團隊」,您可以:

  • Cancel request to continue browsing and request to join another team.
  • Send a reminder to the Primary Admin. You can only send one reminder.
  • 要求已核准
  • 要求被拒絕

當有人要求加入團隊時,主要管理員會收到電子郵件通知。您可以從「管理使用者」標籤檢閱要求,並選擇邀請要求者加入團隊或刪除要求。

若要檢閱團隊的加入要求:

  1. Go to My Team.
  2. Click Manage Users.
  3. Click Review requests to view the requestor's name and email address.
  4. Click Invite or Delete.
    • If you choose Invite, you're prompted to invite them to your team. The requestor's email address is auto-populated in the Full Access seat field. You can choose to update their seat type assignment or invite others to the team. You may be charged overages depending on whether you have seats available on your team.
    • If you choose to Delete the request, the requestor is sent an email notification that their request wasn't approved.

主要管理員可隨時手動邀請人員加入團隊,包括以前在待處理要求中被拒絕的人員。

  • 為什麼我看不到待處理的要求?

主要管理員和瀏覽團隊的人員需要一個與他們公司或工作相關聯的已驗證帳戶電子郵件位址。此外,該團隊必須有良好的財務狀況並持有信用卡,方有資格參加。

我們會維護電子郵件位址封鎖清單,其中包含無法使用團隊可見度的公用網域,例如 gmail.com、yahoo.com 等。但是,SurveyMonkey 的系統可能未包含所有可能的公開使用網域。

  • 為什麼我不符合資格?