Your seat and role on a team controls what account permissions you have and how you can work together with your team.
Some Enterprise teams have a set number of Power seats and unlimited Casual seats. To see if your Enterprise plan has Casual seats included, reach out to your CSM.
Within these two seat categories, role assignments create your team’s collaboration structure. Here are the seats and their various roles:
| Seat | Role | Description |
| Power | Primary Admin | The Primary Admin is in charge of billing, library management, and role assignments. |
| Power | Admin | Admins get most of the same permissions as the Primary Admin, including the ability to manage divisions, libraries, and roles. |
| Power | Division Admin | Division Admins manage their assigned divisions, people in those divisions, and their division libraries. |
| Power | Power User | Power Users can create and share surveys using all the Enterprise features and tools, with access to paid integrations. |
| Casual | Casual User | Casual Users have access to simple SurveyMonkey features and can create surveys and preview teammates’ work. Some Enterprise teams have unlimited Casual seats. |
Here’s a handy comparison guide between the different features available to Power seats and Casual seats:
Building Surveys
| Building Surveys | Power | Casual |
| Unlimited surveys | ✅ | ✅ |
| Unlimited questions | ✅ | 10 questions per survey. |
| Advanced questions (matrix, comment box, click map, star rating, a/b tests, file upload, etc.) | ✅ | Essential question types. |
| Logic (skip logic, answer piping, randomization, disqualification, quotas, custom variables, etc.) | ✅ | Can’t add logic. |
| Advanced logic (advanced branching*, advanced piping*) | ✅ * | Can’t add logic. |
| Multilingual surveys* | ✅ * | Can’t add a translation file. |
Branding
| Branding | Power | Casual |
| Team themes | ✅ | ✅ |
| Premium and custom themes | ✅ | Standard themes. |
| Custom chart colors | ✅ | Default chart colors. |
| Hide branding (survey footer, shared data, closed page) | ✅ | SurveyMonkey branding. |
| Add your logo | ✅ | Can't add logo. |
| Custom url ending | ✅ | Randomly-generated url ending. |
| White label url | ✅ | surveymonkey.com url. |
| Survey end page (plus custom thank you, custom disqualification) | ✅ | SurveyMonkey end page. |
Sending
| Sending | Power | Casual |
| Send as often as you need and no response cap | ✅ | ✅ |
| Advanced collectors (email invitation, website embed, offline kiosk*, text message*, QR code, etc.) | ✅ * | Web Link only. |
| Survey recurrence | ✅ | Can’t auto generate surveys. |
| Smart notifications | ✅ | Can’t trigger emails. |
| Integrations and direct API access | ✅ | Can't access. |
Analyzing
| Analyzing | Power | Casual |
| View all responses | ✅ | ✅ |
| Export data | ✅ | Exports (except SPSS)*, shared data pages, and dashboards. Can only export surveys created within your account or shared by another Casual User. |
| Unlimited rules and filters on surveys you own | ✅ | Apply one rule at a time. |
| Unlimited rules and filters on surveys shared with you | ✅ | View only. |
| Combined filters | ✅ | Can’t add combined filters. |
| Saved views | ✅ | Shared data pages and dashboards. |
| Crosstab reports | ✅ | Shared data pages and dashboards. |
| Advanced analysis (response quality, sentiment analysis, word cloud, tagging, statistical significance, etc.) | ✅ | Charts and data tables. |
Collaborating
| Collaborating | Power | Casual |
| Share and collaborate on surveys | View only on surveys shared by Casual seats | View only on surveys shared by Power seats. |
| Collaborate in workgroups | ✅ | View only. |
| Password protection (survey access, shared data, shared dashboard) | ✅ | Anyone with the link can view. |
| Receive transferred surveys | ✅ | Can’t transfer to Casual seats or receive any transfers. |
| Offline kiosk | ✅ | Can’t download offline surveys. |
| Phone support | ✅ | Email and chat support only. |
* Add-on feature available to Power seats depending on plan and admin settings
In addition to the Power seat features, Primary Admins and Admins can do more to manage their team. Here are important differences between the roles:
| Primary Admin | Admin | |
| Add items to the team library | ✅ | ✅ |
| View team summary | ✅ | ✅ |
| View and manage users | ✅ | ✅ |
| Invite users to join the team | ✅ | ✅ |
| Ongoing support from Customer Success Manager | ✅ | ✅ |
| View team activity | ✅ | ✅ |
| Manage billing details | ✅ | View only. |
| Manage logins and signups with account control | ✅ | Manage users and invite users. |
| Set default permissions for the entire team | ✅ | Depends on global setting. |
| Manage global team wide settings | ✅ | View only, select settings. |
* To learn about Division Admins, see Divisions
If you want a Power seat, click Request Power Seat at the top of any page to send your Primary Admin a request, or click Request feature when you see a locked feature you’d like to use.
For all other requests, reach out to your Primary Admin. To find their email, click your username in the main navigation, go to My Account, and find your Primary Admin’s email under Account Details.
Click Request Power Seat at the top of any page to see when you sent your request, your Primary Admin’s email, and an option to remind them with one click. You will get an email once the Primary Admin has accepted or declined your request.
Yes—you can always request a Power seat. If you’ve been declined in the past, check in with your Primary Admin to make sure they understand your request.
You can only access features available for Casual seats.
Open surveys with more than 10 questions and Power user features will continue collecting responses. As a Casual user, you won't be able to add any more questions, edit Power branding features, or add new collectors. If you have a collector open, you can close the collector, and edit collector options available for casual users.
If you still need Power user capabilities, reach out to your Primary Admin and request a Power seat.
If you’re the Primary Admin or Admin, select Manage users to view and manage your Enterprise Team.
Division Admins, see Divisions.