SurveyMonkey App FAQs
You can use the app to create new surveys, or monitor existing surveys.
The app includes the following features:
You can upgrade to a Standard monthly or Standard annual plan within the SurveyMonkey app. If you are interested in upgrading to an Advantage, Premier, or Enterprise plan, you can from our desktop site.
Upgrading to Standard activates paid features such as unlimited questions and unlimited filters. You can also access the full set of Standard features when you access SurveyMonkey on our desktop site.
To upgrade in the app:
You can only upgrade one account for your Apple ID. If you need to upgrade additional accounts, please do so on our desktop site.
If you've already purchased a Standard plan through the iOS app and would like to upgrade your account to a higher plan type, please contact support. Since in-app purchases are handled by iTunes billing rather than SurveyMonkey, our support team needs to help you upgrade your account.
SurveyMonkey is complying with applicable privacy regulations like the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). Our features can help you to comply when using SurveyMonkey.
SurveyMonkey account holders within or outside of the EU may be required to respond to requests from people who ask to exercise their privacy rights.
Learn more about SurveyMonkey and Privacy Rights.
You can cancel auto-renewal on the My Account page:
The account will downgrade to the free Basic plan at the end of the billing period. If your account is HIPAA-enabled, the account will instead go into a suspended state at the end of the billing period. See SurveyMonkey's cancellation policy for more information on canceling your account.
I purchased my paid plan through the SurveyMonkey app.
If you wish to cancel auto-renewal, you can manage your subscription through the Apple App Store: http://support.apple.com/kb/ht4098
I purchased my paid plan on the SurveyMonkey website.
If your purchased your paid plan on the SurveyMonkey website, you can cancel auto-renewal on the My Account page:
The account will downgrade to the free Basic plan at the end of the billing period.
If your account is HIPAA-enabled, the account will instead go into a suspended state at the end of the billing period. See SurveyMonkey's cancellation policy for more information on canceling your account.
If you are an admin for a SurveyMonkey team plan you can use your mobile app to add and manage users on your team. SurveyMonkey team plans let you collaborate on surveys with other users.
From your Home screen you can use the Team Status panel to:
From the Team Update panel you can see how many invites haven’t been accepted and send invite reminders.
To invite a new user:
Tip! You can use the web app to create and manage a team sign up page.
From the My Team page you can manage and view your team’s members.
Tap on a Pending user to:
Tap on an Active user to:
To change your username, contact email, or password:
To move, copy, or delete a question:
To move a page:
To delete a page:
The SurveyMonkey app offers some ability to change the look and feel of your survey. You can choose from a selection of pre-made color themes, and configure a few display options to show or hide certain elements of the survey, like the survey title or question numbers.
NOTE: You can't customize themes on the SurveyMonkey app. Please log into your account on our desktop site to customize the name, colors, and typography of your survey theme.
To change a survey's theme:
To show or hide the survey title, page title, or question numbers:
To add a question to a survey:
To edit a question:
You can currently add the following question types on the SurveyMonkey app:
You can edit all question types with the app, except A/B Tests (Random Assignment).
To access all available question types and options, log into your account at www.surveymonkey.com.
As you create your survey, keep in mind that many of your survey takers may take the survey on their phone or tablet. It's important to consider how the survey appears on a mobile screen, and how that can affect mobile completion rates.
When creating a survey for mobile survey takers:
To preview your survey:
You can read more about the data behind these tips on our blog: How to Keep Your Survey Takers Happy on Mobile (English only)
With Kiosk Mode you can turn your device into a survey taking station. When Kiosk Mode is running, your survey runs in a loop, returning to the beginning of the survey each time a response is collected. In order to run a survey using Kiosk Mode, the survey needs to be set to Allow Multiple Responses.
To run a survey in kiosk mode:
To exit Kiosk mode:
You can send a web link collector to survey takers using the SurveyMonkey app or collect responses directly on your device.
To send a survey link:
If your survey takers are using a shared computer (e.g. in a computer lab), or if each of your survey takers needs to submit multiple surveys, tap the toggle next to Multiple responses per device to allow multiple responses per device.
Once the Kiosk Mode survey is completed, you can choose to either Return to Start to enter a new response, or Close Kiosk Mode to return to the app.
The Kiosk Mode options control whether or not your SurveyMonkey password is required to return to the app:
You can create a Shared Data link to share your results online.
To create a Shared Data link:
Log in to your account on www.surveymonkey.com to access more Shared Data settings.
When someone tries to access a disabled or deleted share link, they see a message that the shared data is unavailable.
To disable a share link:
You can tap the toggle again to reactivate the link at any time.
To delete a share link:
You can view a summary of your survey results or browse individual responses.
To view a summary of your survey results:
You can change the chart type shown for a question by tapping on it. If you have a Net Promoter Score question in your survey, your score is be presented on a gauge chart. You cannot change this chart type in the app.
Tapping on a question also lets you create a filter on your results. Paid customers can filter survey results for closed-ended questions. Mobile filters create a quick view of your data and cannot be saved. To use saved filters, login to your SurveyMonkey account on our desktop site.
To browse individual responses:
If you have Survey Alerts turned on, we send you push notifications and emails when you receive new responses. You can turn survey alerts off for individual surveys.
If you turn off push notifications for the SurveyMonkey app, you will no longer receive email alerts.
There are two kinds of survey alerts:
To manage survey alerts:
To turn survey alerts on or off for an individual survey:
To stop collecting responses, you must close all collectors on the survey. If there are any open collectors on the survey, the overall survey status remains open.
To close a collector:
When survey takers try to access the survey through a closed collector, they see a closed survey message. If you need to edit or customize the closed survey message, you can login to your SurveyMonkey account on our desktop site.
TIP! To re-open the collector, tap the Closed status.
SurveyMonkey Contribute is no longer available in the SurveyMonkey app, but you can still access your account at contribute.surveymonkey.com.
If you want to take surveys on your mobile device, download the SurveyMonkey Rewards app for iOS or Android. SurveyMonkey Rewards lets you take surveys to earn gift cards or donate to your favorite charity.